Advance Auto Parts

4.2
191 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 2584 Berlin Tpke in Newington offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
2584 Berlin Tpke, Newington, CT
06111, United States

Hours

Reviews

4.2
191 reviews
5 stars
110
4 stars
43
3 stars
18
2 stars
2
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Luis and Ignacio for their exceptional service.

Product Availability

Customers noted that the store generally has a good selection of products, although some reported instances of items being out of stock.

Return Policy Issues

Several reviews mentioned dissatisfaction with the return policy, particularly regarding the refusal to accept returns on incorrect parts.

Store Cleanliness

The store was frequently described as clean and well-organized, contributing to a positive shopping experience.

Mixed Experiences

While many customers had positive interactions, some reported poor service or unhelpful staff, indicating inconsistency in customer experiences.
  • EE
    Eliott
    Oct 16, 2025
    5.0
    Employees are Very Helpful
  • PV
    Peter Vernacchia
    Sep 16, 2025
    5.0
    Always a great experience here. Store is always filled with product and I, knock on wood, havent had to go elsewhere for the things I need. Staff is always friendly and always greets me when I walk in, unlike O'Reilly and other stores in the area. Will definitely keep coming back!
  • AL
    Aqua Jet-Irrigation LLC.
    Aug 20, 2025
    1.0
    I bought light bulbs for a work truck, given the wrong parts, it did take me 2 months to get back there because I do not use the truck. They would not honor my return or even swap it or for the right bulbs. I was given the wrong bulbs to begin with. This was my go to part store, not anymore. See, if a manager reaches out spanish guy at the store was very unmotivated, didn't even look like he wanted to be in that store. Maybe a manager will reach out to me about this issue. I was in the store, August. 20th, at 1:30 PM.
  • CG
    Chris Ginelewicz
    Aug 20, 2025
    1.0
    Was given the wrong part and told then I couldn't return it. Because I bought it 2 months ago but it was not used. They had the purchase in their system. Poor poor customer service, especially when you're dealing with a commercial customer. The Spanish guy at the desk was very much unmotivated.8/20/25 1:30pm Napa honors returns on unused items, especially when you given the wrong part, not the customer's fault. I'll let you know if a manager contacts me about this issue.
  • PV
    Pedro M. Vz
    Mar 22, 2021
    4.0
    Really good service didn't get the part i needed but they told me where to get it. Fast and reliable.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*