Customer Service
Many customers praised the staff for their exceptional service, highlighting individuals like Joe and Jesse for their professionalism and willingness to help.
Rental Experience
Overall, customers reported smooth and efficient rental processes, with many expressing satisfaction with the ease of pick-up and drop-off.
Cleanliness and Vehicle Quality
While most reviews noted clean and well-maintained vehicles, there were some complaints about dirty cars and issues with vehicle readiness.
Communication Issues
Several customers experienced problems with communication, including unreturned calls and unclear billing practices, leading to frustration.
Mixed Reviews on Pricing
While many found the pricing reasonable, some customers reported feeling overcharged or confused about additional fees.