Monro Auto Service and Tire Centers

4.5
444 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
317 North Frontage Road, New London, CT
06320, United States

Hours

Reviews

4.5
444 reviews
5 stars
357
4 stars
30
3 stars
10
2 stars
7
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, particularly highlighting manager Dan for his exceptional service.

Efficiency

Several reviews noted quick service times, with many customers being in and out within a short period.

Appointment Issues

Multiple customers reported problems with appointments, including delays and cancellations, leading to frustration.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, feeling that estimates were higher than competitors or that they were charged for services not rendered.

Quality of Work

While many reviews praised the quality of service, there were instances of complaints regarding incomplete work or mistakes made during service.
  • DM
    Diego Martin
    2 days ago
    1.0
    I came in at 3PM and the man at the front desk barely looked up before telling me to come back at 5PM. I came back at 5 only to have the same man (still barely looking up) tell me he made a mistake and to come back the next day. This business doesn’t care about customers or their time.
  • JB
    Julia Boisselle Bello
    5 days ago
    5.0
    All staff was very kind and helpful while completing a last minute oil change for us before going on a trip. They stayed a few minutes late and took care of us. We are very grateful for the service provided here!
  • AF
    arians Farrell
    Oct 27, 2025
    5.0
    Great place to get work on your car. Had a flat tire and they had me in and out in a jiffy. Also on top of all that service was fantastic!!! Definitely 5 star and will always go there for car service
  • ID
    Iden Dawson
    Oct 24, 2025
    4.0
    We love the manager Dan! Had some bad experiences with previous mechanics but hope that is past
  • IS
    idek s
    Oct 11, 2025
    3.0
    Good service but if you’re looking to make an appointment I suggest making it an hour before than when you intend on taking it, I made an appointment for bright and early in the morning for just a simple alignment since I had somewhere to be in the afternoon and they didn’t get to it until an hour before with literally 1 car on a lift… 45 minutes after my appointment my car was still in the lot like where is the sense in that.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers in New London offer?

Monro Auto Service and Tire Centers provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and specializes in tire changes with brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Where is Monro Auto Service and Tire Centers located in New London?

It is located at 317 North Frontage Road, New London, CT 06320, USA.