Advance Auto Parts

4.1
210 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 594 Colman St in New London offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
594 Colman St, New London, CT
06320, United States

Hours

Reviews

4.1
208 reviews
5 stars
112
4 stars
42
3 stars
30
2 stars
3
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the friendly and helpful staff, several customers reported negative experiences with rude or unhelpful employees.

Product Knowledge

Some staff members demonstrated strong knowledge about car parts and provided helpful assistance, but there were instances of incorrect product recommendations and lack of support.

Return Policy

Customers expressed frustration with the strict return policy, particularly regarding electrical parts, leading to dissatisfaction and loss of trust.

Overall Experience

While some customers had positive experiences and appreciated the service, others reported issues with slow service and inconsistent assistance.
  • AA
    Al Aksterowicz
    Dec 6, 2025
    5.0
    Great store with professional, knowledgeable, and friendly employees
  • JB
    Jen Baxter
    Nov 16, 2025
    5.0
    Very friendly and helpful staff. They always ask if I need help finding something or asking if I want them to double check so I don't have to make a second trip to the store.
  • KB
    Kevin Beteta
    Nov 2, 2025
    1.0
    GOT SCAMMED HERE! They first gave me the wrong headlight bulb for my car, which I didnt realize until I was about to install it. Went back for an exchange and I was told they can't take it back because it was open. Even though their system has it wrong. FIRST AND LAST TIME I GO THERE. I then went to Autozone around the corner and they got it right the first time. I even got a free glove to handle the bulb, which these guys were offering for a price. I guess money is priority here over customer satisfaction.
  • AB
    Arthur Bruce
    Oct 15, 2025
    5.0
    Reasonable on parts I'm very knowledgeable
  • BV
    Brenden Vine
    Sep 8, 2025
    5.0
    Thomas is a great help.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*