Business Details
About
Car Rental AgencyVan Rental
Need a rental car in New Haven, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown New Haven location today.
Location
Hours
Reviews
4.1
373 reviews
5 stars
236
4 stars
47
3 stars
24
2 stars
6
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and helpful, there were numerous complaints about unprofessional behavior and poor communication regarding reservations.
Vehicle Condition
Several reviews highlighted issues with the condition of the rental cars, including cleanliness, maintenance problems, and safety concerns.
Reservation Issues
A significant number of customers reported problems with reservations, including being informed last minute that no cars were available despite prior confirmations.
Wait Times
Customers frequently mentioned long wait times for vehicle pickup and drop-off, indicating inefficiencies in the rental process.
Mixed Experiences
While some customers had positive experiences and would recommend the location, many others expressed frustration and disappointment, suggesting inconsistency in service quality.
- DMDalton Merchant3 days ago5.0Staff friendly and efficient. Cars are clean at pickup.
- CCClaireNov 7, 20251.0A month ago, I rented a car from Enterprise New Haven (251 Kimberly Ave) and was given a malfunctioning vehicle with serious braking and oil issues. It was unsafe to drive on the highway. After returning the vehicle, both the branch staff and my attorney confirmed that a full refund was approved. However, I was still charged $587.09 for the five days I had to keep the broken car. It also took almost a month to receive the $3,000 refund that had been pending since the rental. Customer service kept passing responsibility back and forth instead of resolving the issue. Case #1353756.
- BDBernhard DällenbachNov 3, 20255.0Alles gut geklappt und sehr nettes Personal
- JGJeff GreenOct 30, 20251.0Was charged for an extra day when I did not have it
- K2Karespi 2008Oct 17, 20251.0No confíen en su página de Internet, hize una reservacion y no me la respetaron, la persona se portó muy grosera y no me quiso ayudar ni dar una solución! Pésimo servicio
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles are available for rent at Enterprise Rent-A-Car in New Haven?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is Enterprise Rent-A-Car located in New Haven?
Enterprise Rent-A-Car is located at 251 Kimberly Ave, New Haven, CT 06519.
What are the operating hours of Enterprise Rent-A-Car in New Haven?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car?
You can reserve a rental car online at https://www.enterprise.com/en/car-rental-locations/us/ct/downtown-new-haven-2428.html or visit the reservation page at http://enterprise.com/reserve.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Check, Discover, MasterCard, and Visa credit cards.
Are there discounts available for active military members at this location?
Yes, Enterprise Rent-A-Car in New Haven offers discounts for active military members.
Is Enterprise Rent-A-Car in New Haven owned by a woman?
Yes, this location is owned by a woman.
What nearby places can I visit after renting a car from Enterprise Rent-A-Car?
You can visit nearby food and drink spots such as Dunkin', Dairy Queen, Town House Pizza, and Tropical Krust for a variety of dining options.
Are there automotive services close to Enterprise Rent-A-Car in New Haven if my rental needs repairs?
Nearby automotive services include H & C Tire Repair Shop, E J Auto Sales and Services, Catapano Auto Body, and Tony's Long Wharf Auto Body, Repair & Towing Shop for repairs and maintenance.
What nearby facilities can help me refuel or maintain my rental car?
Convenient gas stations like Mobil and Exxon & Mobil Stations are close to Enterprise Rent-A-Car, offering fuel and auto detailing services.