Monro Auto Service and Tire Centers

4.4
445 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
963 West Main Street, New Britain, CT
06053, United States

Hours

Reviews

4.4
445 reviews
5 stars
349
4 stars
29
3 stars
5
2 stars
10
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising staff professionalism and others citing rudeness and unprofessional behavior from management.

Service Efficiency

Customers reported long wait times and scheduling issues, with some appointments not being honored or taking excessively long to complete.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, feeling that they were overcharged or misled about costs.

Technical Competence

Feedback on technical work is varied; while some customers praised the quality of repairs, others reported issues with incomplete or incorrect services.
  • NE
    N. Edwards
    Jan 1, 2026
    4.0
    I booked the appt through cooperate and appt times are not always coordinated with the local shops. Jose the gentleman at the counter, was able to squeeze me in around my booked appt time even though they were short staffed. He explained everything that they'd be able to do on the day, and what I will or may have to return for at a later date. I needed the oil change ASAP so I was satisfied! Will recommend.
  • FP
    Francine Pawlikowski
    Dec 30, 2025
    5.0
    Quick and easy. I get all my services done here
  • JM
    Jorge Munoz
    Dec 30, 2025
    1.0
    I am beyond disgusted with the "service" at this shop. They attempted to charge my girlfriend nearly double the industry standard for a basic flat tire patch. It is a clear-cut case of taking advantage of a customer they thought wouldn’t know any better. This business is clearly comfortable using predatory pricing tactics. It’s a huge red flag when a shop sees a woman coming in for a simple fix and decides to price-gouge her. Do not trust them with your vehicle or your wallet. If you value transparency and integrity, stay far away from this place. There are plenty of honest shops in the area that won't try to scam you.
  • RS
    Rebecca Santos
    Dec 10, 2025
    5.0
    Technician was great! Took his time to diagnose the appropriate problem. Even fixed an issue I was told (inaccurately) was a faulty sensor. My car is driving much better and I feel good knowing they addressed and took the time to consider safety concerns.
  • KV
    Kathy Vitale
    Dec 8, 2025
    5.0
    The technician was very informative and showed me where I have a problem. The Manager was helpful and had a positive attitude. I would come back to the New Britain Munroe again.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and specialized tire changes with top-quality brands.

Where is Monro Auto Service and Tire Centers located?

It is located at 963 West Main Street, New Britain, CT 06053.