Business Details
About
Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Monro Auto Service and Tire Centers
963 West Main Street, New Britain, CT
06053, United States
Hours
Reviews
4.4
437 reviews
5 stars
344
4 stars
28
3 stars5
2 stars
10
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and unprofessional behavior from management.
Appointment Issues
Frequent complaints about appointments not being honored or mismanaged, leading to long wait times and customer frustration.
Service Quality
Inconsistent service quality; some customers reported excellent repairs and quick service, while others experienced poor workmanship and unresolved issues.
Pricing Concerns
Customers expressed concerns about high prices and feeling overcharged, with some suggesting they were misled about costs.
Staff Competence
While some technicians received praise for their knowledge and professionalism, others were criticized for incompetence and inadequate service.
- AJAndrew JonesOct 17, 20252.0I feel bad leaving this review because I blame management for the issues at this location. To start there was gentleman who was working on his day off and was not familiar with the area. Only 1 tech on site. He and another employee were trying to fix an issue with the computer with another person on the phone (assuming another employee) i had an appointment for 3pm (included email confirmation) which they were unable to find in their computer system. I was told it would be an hour before my car makes into the bay which, given the circumstances was understandable. After more than an hour I was given a work order to sign and was told it would be another hour. Again, not blaming the gents behind the desk because this was clearly a management and scheduling issue. There were other folks waiting for services as well mostly peaceful because the employees were doing the best they could.
- DRDonna Champion RichOct 16, 20255.0Quick and excellent service!!!
- CGClaire GrantOct 2, 20254.0I needed air in my tires and they graciously filled my tires with air without having an appointment I was very grateful the gentleman there are very very nice
- MMMelissa MirandaSep 30, 20251.0Note: This review was meant for the New Britain location but was accidentally posted under the Bristol location. I had a confirmed appointment at Monroe Auto Service in New Britain on Sept 27, but was treated with unexpected rudeness and unprofessionalism by the manager, Jose Diaz. He claimed he couldn't find my info in the system and acted irritated from the start, questioning me aggressively about the tires I brought (even after I explained they were ordered by someone else). When I offered to have him speak directly to my friend for clarification, he refused. His attitude became dismissive and confrontational, even rolling his eyes and saying "Oh my GOD" in front of other customers (multiple times). Things escalated, and instead of resolving the issue, he canceled my appointment and told me to take my car elsewhere, despite me expressing concern about the safety of my vehicle. I've had positive experiences here before, but this visit left me shocked. Customers deserve respectful, professional treatment, especially when dealing with safety-related services.
- DAdynazia anthonySep 7, 20255.0Thank you Jose for being so helpful, quick and nice.
Frequently Asked Questions About Monro Auto Service and Tire Centers
What services does Monro Auto Service and Tire Centers offer?
Monro Auto Service and Tire Centers provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and specialized tire changes with top-quality brands.
Where is Monro Auto Service and Tire Centers located?
It is located at 963 West Main Street, New Britain, CT 06053.
What are the operating hours of Monro Auto Service and Tire Centers?
They are open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
What tire brands can I find at Monro Auto Service and Tire Centers?
They specialize in tire changes with top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.
How can I contact Monro Auto Service and Tire Centers?
You can contact them by calling +1 860-826-8678.
Does Monro Auto Service and Tire Centers provide roadside assistance and towing?
Yes, they offer roadside assistance and towing services as part of their comprehensive automotive care.
Are there any dining options near Monro Auto Service and Tire Centers?
Yes, nearby dining options include Blimpie, Taqueria La Grande, Pit Stop BBQ, People’s Choice Pizza, Byg Daddy’s Pizza, and Dunkin'.
What other automotive services are available near Monro Auto Service and Tire Centers?
Nearby automotive services include Rivas New & Used Tire Shop, Kingz Kar Wash & Auto Detailing, Diamond Brite Car Wash, and Intoxalock Ignition Interlock.
Are there any insurance agencies close to Monro Auto Service and Tire Centers?
Yes, nearby insurance agencies include Steve Westall - State Farm Insurance Agent, State Farm Insurance, and AAA New Britain Insurance.
What shops and services can I visit near Monro Auto Service and Tire Centers?
Nearby shops and services include Sherwin-Williams hardware store, Metro by T-Mobile mobile phone store, West Side Wine and Liquor, Krystyna's Beauty Salon, Coinbridge Bitcoin ATM, CosmoProf hair supply store, Cigar Palace tobacco shop, and Bliss Nail Salon.