Business Details
About
Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Monro Auto Service and Tire Centers
963 West Main Street, New Britain, CT
06053, United States
Hours
Reviews
4.4
445 reviews
5 stars
349
4 stars
29
3 stars5
2 stars
10
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising staff professionalism and others citing rudeness and unprofessional behavior from management.
Service Efficiency
Customers reported long wait times and scheduling issues, with some appointments not being honored or taking excessively long to complete.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that they were overcharged or misled about costs.
Technical Competence
Feedback on technical work is varied; while some customers praised the quality of repairs, others reported issues with incomplete or incorrect services.
- NEN. EdwardsJan 1, 20264.0I booked the appt through cooperate and appt times are not always coordinated with the local shops. Jose the gentleman at the counter, was able to squeeze me in around my booked appt time even though they were short staffed. He explained everything that they'd be able to do on the day, and what I will or may have to return for at a later date. I needed the oil change ASAP so I was satisfied! Will recommend.
- FPFrancine PawlikowskiDec 30, 20255.0Quick and easy. I get all my services done here
- JMJorge MunozDec 30, 20251.0I am beyond disgusted with the "service" at this shop. They attempted to charge my girlfriend nearly double the industry standard for a basic flat tire patch. It is a clear-cut case of taking advantage of a customer they thought wouldn’t know any better. This business is clearly comfortable using predatory pricing tactics. It’s a huge red flag when a shop sees a woman coming in for a simple fix and decides to price-gouge her. Do not trust them with your vehicle or your wallet. If you value transparency and integrity, stay far away from this place. There are plenty of honest shops in the area that won't try to scam you.
- RSRebecca SantosDec 10, 20255.0Technician was great! Took his time to diagnose the appropriate problem. Even fixed an issue I was told (inaccurately) was a faulty sensor. My car is driving much better and I feel good knowing they addressed and took the time to consider safety concerns.
- KVKathy VitaleDec 8, 20255.0The technician was very informative and showed me where I have a problem. The Manager was helpful and had a positive attitude. I would come back to the New Britain Munroe again.
Frequently Asked Questions About Monro Auto Service and Tire Centers
What services does Monro Auto Service and Tire Centers offer?
Monro Auto Service and Tire Centers provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and specialized tire changes with top-quality brands.
Where is Monro Auto Service and Tire Centers located?
It is located at 963 West Main Street, New Britain, CT 06053.
What are the operating hours of Monro Auto Service and Tire Centers?
They are open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
What tire brands can I find at Monro Auto Service and Tire Centers?
They specialize in tire changes with top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.
How can I contact Monro Auto Service and Tire Centers?
You can contact them by calling +1 860-826-8678.
Does Monro Auto Service and Tire Centers provide roadside assistance and towing?
Yes, they offer roadside assistance and towing services as part of their comprehensive automotive care.
Are there any dining options near Monro Auto Service and Tire Centers?
Yes, nearby dining options include Blimpie, Taqueria La Grande, Pit Stop BBQ, People’s Choice Pizza, Byg Daddy’s Pizza, and Dunkin'.
What other automotive services are available near Monro Auto Service and Tire Centers?
Nearby automotive services include Rivas New & Used Tire Shop, Kingz Kar Wash & Auto Detailing, Diamond Brite Car Wash, and Intoxalock Ignition Interlock.
Are there any insurance agencies close to Monro Auto Service and Tire Centers?
Yes, nearby insurance agencies include Steve Westall - State Farm Insurance Agent, State Farm Insurance, and AAA New Britain Insurance.
What shops and services can I visit near Monro Auto Service and Tire Centers?
Nearby shops and services include Sherwin-Williams hardware store, Metro by T-Mobile mobile phone store, West Side Wine and Liquor, Krystyna's Beauty Salon, Coinbridge Bitcoin ATM, CosmoProf hair supply store, Cigar Palace tobacco shop, and Bliss Nail Salon.