Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone New Britain #5066 in New Britain, CT is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in New Britain, CT or call us at (860) 229-5998.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
585 reviews
5 stars
299
4 stars
98
3 stars
62
2 stars
30
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and unprofessional behavior.
Product Availability
Customers frequently mention issues with product availability and incorrect parts being provided.
Store Environment
The store environment is criticized for being chaotic and unwelcoming, with reports of panhandling outside affecting customer experience.
Staff Knowledge
There are concerns about staff knowledge and competence, with some customers feeling that employees lack the necessary expertise.
Positive Experiences
Despite negative feedback, several customers highlight positive interactions with specific employees who provided exceptional service.
- BBBrad BaileyNov 15, 20255.0My phone wasted I hour try to correct problem
- SSSusan SmithNov 3, 20255.0Pete is very knowledgeable and polite. Grateful for his expertise. Will be returning.
- WMWayne MarcumOct 30, 20251.0I think I just got scammed from the manager. For 92 dollars will never go there again
- CCCaughtinthalifeOct 17, 20251.0If you’re looking for car parts, decent information, or even basic human courtesy—do yourself a favor and steer clear of this AutoZone. Whoever’s running the hiring process seems to have a strict policy: zero customer service, zero enthusiasm, and zero urgency. It’s like they hand out name tags and take away motivation. The revolving door of staff says it all. And if you think standing in line here will get you what you need, the only thing you’ll get is behind schedule and questioning your life choices.
- MBMarielyz BaezOct 13, 20255.0The New Britain AutoZone consistently stands out as a top choice for auto parts and accessories. From my experience What sets them apart is their exceptional customer service. The staff is knowledgeable, always ready to assist with finding the right parts, and offer helpful advice. The stores are well-organized, making it easy to locate what you need, and their online platform is user-friendly for quick part lookups and purchases.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours for AutoZone Auto Parts in New Britain?
AutoZone Auto Parts in New Britain is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts in New Britain offer in-store pickup and same-day delivery?
Yes, the store offers both in-store pickup and same-day delivery services for your convenience.
What types of automotive products can I find at AutoZone in New Britain?
You can find a variety of auto parts including brake pads, car batteries, car accessories, aftermarket automobile parts, and popular brands like Duralast and Bosch.
How can I contact AutoZone Auto Parts in New Britain for customer service?
You can call them at (860) 229-5998 or email customer.service@autozone.com for assistance.
Does the New Britain AutoZone store offer curbside pickup and in-store shopping?
Yes, the store provides curbside pickup as well as in-store shopping options.
Which nearby places could I visit before or after shopping at AutoZone in New Britain?
Nearby you can visit Family Dollar for general shopping, Sutton Dental & Braces for dental services, and Walgreens for pharmacy and convenience store needs.
Is there a bank nearby where I can access financial services when visiting AutoZone?
Yes, Webster Bank is located nearby, offering banking, ATM, and other financial services.
Where can I find dining options close to AutoZone New Britain?
You can try the Joseph Bianca Ballroom diner or Capitol Lunch, a fast food and American restaurant, both located nearby.
Are there any social service or community organizations near AutoZone New Britain?
Yes, the Generale Amelgio Society and Boys and Girls Club are nearby, providing social and community services.
When was the AutoZone Auto Parts store in New Britain established?
The AutoZone location in New Britain was established in 1979.