Valvoline Instant Oil Change

Reviews

• RH

  Ronald H

  5 days ago
  1.0
  I’ve been a loyal customer for over 10+ years and have spent thousands of dollars here, but after today, I will never return. ​I was stuck in line for nearly 40 minutes with only one car ahead of me; no vehicles were leaving the bay for what was supposed to be a 15-minute oil change job. In my opinion, I suspect this delay was due to poor leadership and inefficiency within the service bay. To let my kids burn off some energy, I allowed them to play on the large grass area nearby in the back. The manager, Mia, came out on a total power trip and told us they couldn't be there (mind you this was the first time she even came out of the bay, god forbid if she came out earlier to provide customer service due to the long wait). ​When I informed her that I would simply take the kids off the property entirely while my wife stayed with the car to finish the service, she clearly didn't like losing control of the situation. According to her, she called the General Manager, Kyle, then decided they wouldn't service our car at all today and told us to come back tomorrow and maybe I could talk him in to allowing me to be a customer. Yeah - okay - good luck with that. It is absurd to turn away a decade-long customer simply because you're upset that you couldn't force children to sit in a car for an hour. ​Advice to others: Go to Walmart or a local shop instead. Walmart is half the price, they actually take appointments, and they are much faster. Valvoline needs to teach their management common sense and basic respect—they just lost a long-term customer over nothing.
• RM

  Robert Melms

  6 days ago
  5.0
  I always have a great experience with Valvoline. In and out. Make aure to look for a coupon, theres always one available
• BL

  Bernie Lombardi

  Apr 19, 2026
  5.0
  The employees where all extremely friendly and my oil was changed fast I even replaced my wipers my only complaint was the oil change price my wife had hers changed at Walmart for under $60.00 with synthetic oil
• JB

  Jonathan Behling

  Apr 11, 2026
  5.0
  Best Valvoline I've been to, staff was super friendly and I enjoyed the experience. Will be back. Kylie and other younger guy were great. Even calculated that it's cheaper per mile to get full synthetic at $109 for 5,000 miles vs synthetic blend at $79 for 3,000 Miles. Easiest decision ever, full synth comes to $62 for 3,00 mi making it 22% cheaper!
• KJ

  Kris J

  Mar 29, 2026
  1.0
  I was told by valvoline in Naugatuck CT on 3/23/26 that my radiator fluid needed to be flushed out and replaced and that they put new fluid in as stated on my paperwork! Car was acting strange when I started it up today haven't gone anywhere really since and I look under the hood thinking tech was being honest and there is no fluid other then a shot glass full of fluid it the tank for coolant. I was lied to and its stated here on the paper work handed to me they refilled it when beforehand it was at little over half full! I demand my money back in full! I will have to check oil as well now to see if that was done right as well. Dissipointed in my customer care and dishonest service.

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