Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Washington St in Middletown, CT is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Middletown, CT or call us at (860) 346-0564.
Mixed experiences with customer service; some staff are praised for helpfulness while others are criticized for rudeness and lack of knowledge.
Staff Knowledge
Several customers noted knowledgeable staff who provided helpful advice, while others reported instances of staff being uninformed or dismissive.
Store Environment
The store is generally clean and well-stocked, but some customers experienced long wait times and poor organization.
Product Availability
Customers appreciated the variety of products available, though some reported issues with inventory accuracy and pricing discrepancies.
Positive Experiences
Many customers highlighted specific employees, like Andre and Mike, for exceptional service, contributing to overall positive experiences.
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Nicholas Poulakos
Nov 14, 2025
5.0
Alexander was very helpful he jumpstarted my car
ND
Nicole DiStasio
Oct 31, 2025
5.0
My car battery died at Market 32 and Autozome came out within minutes to jump my vehicle for me. Wonderful service!
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Ziara Jones
Sep 28, 2025
5.0
Kareem was so amazing helped but my light in and was so polite.
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SavageJ
Sep 21, 2025
1.0
People who work here don’t have simple manners, only a selective few do
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Marc Fuoco
Sep 2, 2025
1.0
Very rude and argumentative sales associates.
Specified i needed semi metallic brake pads. First he argued that i can only use ceramic on my truck (false), i tow heavy 6 days a week and need semi metallic. He finally showed me them on the screen, rang me out. Got home, noticed the box said ceramic, checked the part number and sure enough he sold me ceramic.
When i went bsck to return them he got belligerent and even more argumentative. Clearly caught him in a lie.
10/10 DO NOT recommend this store.