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Monro Auto Service and Tire Centers

4.0
(529 reviews)

Business Details

325 Broad Street, Manchester, CT
06040, United States
(860) 646-7653
https://locations.monro.com/ct/manchester/325-broad-street

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
325 Broad Street, Manchester, CT
06040, United States

Hours

Reviews

4.0
529 reviews
5 stars
368
4 stars
33
3 stars
11
2 stars
14
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of communication, and unprofessional behavior.

Service Quality

Many customers reported dissatisfaction with the quality of service, including incomplete repairs, incorrect diagnoses, and issues with oil changes.

Wait Times

Customers frequently complained about long wait times for service, even with scheduled appointments, leading to frustration.

Pricing Issues

Several reviews mentioned unexpected charges and discrepancies between quoted prices and final bills, leading to feelings of being overcharged.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that experiences can vary.
  • AA
    Alejandro Robles arenas
    Feb 21, 2026
    1.0
    don’t lose your time and money coming to this shop, worst customer service and they broke my wheel lock inside
  • KI
    Kevinas Ivanovas
    Feb 9, 2026
    1.0
    Do not ever get your tires done at this place ever. I got 4 brand new tires 3 months ago on a 4 wheel drive car, the 2 back tires are now completely bald I drove the car for 5000 miles and the tires are completely bald. The issue was the car alignment was way off but when I got the tires they said they checked my car everything is good and I don’t need an alignment done this was at around 5pm so I said okay, 2 months later tires bald i take it to my dealership and the alignment is way out way way way out no wonder the tires are bald. I call Monro and I tell them I just got 4 new tires 3 months ago and they’re bald already and they tell me I refused to get an alignment done so it’s my own fault? That’s ridiculous when one of your workers said I don’t need one done so ofc I trusted him and said fair enough I’ll take your word for it, never did I think these snakes probably couldn’t be bothered doing an alignment towards the end of the day so just told me whatever to get me out the shop. I don’t know how this business is still open when their operating like this but I repeat, do not ever go to a Monro especially not this one and if you do get your alignment done no matter what (if they even know how to do one) or you’re gonna be back 3 months later paying another 1300 dollars for a set of new tires.
  • DF
    Donna Fiano
    Feb 2, 2026
    1.0
    I was very disappointed and I feel I cannot trust Monroe to service my vehicle. I did not have a good experience at all. I brought the vehicle in because I was only getting heat on the passenger side and not on the driver side. I also complained of an oil smell when the car is running. They took a look at the car and told me I needed a valve cover a thermostat and blender activator. My bill came to $1161. When I came to pick up the car I didn’t even have enough gas to get to the gas station. It was way below. E and I know I had more gas in there. I barely made it to the gas station. When I picked up my car, the girl at the desk who claims she’s a manager told me that I needed an oil filter housing and it would cost over $1000 an additional thousand dollars. I asked her why didn’t anybody call me while the car was being serviced and being repaired. Why didn’t somebody tell me that this oil filter housing needed to be done? If someone called to tell me that there was a problem, I would’ve had them do the work right then in there . She could not give me an answer. I feel now I have to bring the car back in the shop to get this oil filter, Housing. I thought the valve cover would take care of this, but my car still smells like burning oil. When I got the invoice, I noticed that there was a note that these parts were declined by the customer, which was not true at all. They never told me about any additional work that needed to be done until I picked up the car..
  • LM
    Linnea Michalski
    Jan 26, 2026
    1.0
    Had an appointment at the 1:30 for a high mileage oil change. Was told someone called out and the guys were doing bigger jobs. 3 oil changes ahead of me so it will be 2-3 hours. Was able to get an appointment asap at Meineke (across the street) Worth paying a tiny bit more for the professionalism. I called to cancel the appointment with Monro, was told to wait until the shop supervisor answered which they never did. A 2 minute conversation turned into a 10 minute conversation for no reason, just cancel the appointment.
  • DH
    David Hernandez
    Jan 23, 2026
    5.0
    I came to monro for a simple oil change and it was a very pleasant and easy experience. No hassle, reasonable waiting times, and the staff was friendly and efficient. I would for sure recommend this location for your car maintenance if you don’t want to haul all the way to a dealership.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers provide?

Monro Auto Service and Tire Centers offers dealer-quality auto maintenance, vehicle inspections, installations, repairs, roadside assistance, towing, check engine services, and specializes in tire changes with brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

What are the operating hours of Monro Auto Service and Tire Centers?

The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.

Brand Certified Facts from Monro Auto Service and Tire Centers

Monro Auto Service and Tire Centers partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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