Monro Auto Service and Tire Centers

4.4
356 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
330 Prospect Avenue (2135 Park Street), Hartford, CT
06106, United States

Hours

Reviews

4.4
356 reviews
5 stars
282
4 stars
23
3 stars
6
2 stars
4
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, courteous, and professional, particularly highlighting individuals like Bill and William.

Service Efficiency

Several reviews noted quick turnaround times for services, with many customers expressing satisfaction with the speed of repairs and maintenance.

Appointment Issues

Multiple customers reported problems with honoring scheduled appointments, leading to frustration over long wait times and unfulfilled service commitments.

Transparency and Honesty

Customers appreciated the transparency in service recommendations and pricing, although some expressed concerns about upselling and unclear communication.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor customer service and unresolved issues, indicating inconsistency in service quality.
  • MS
    Mohamad Selenera
    Jan 5, 2026
    4.0
    Good pricing and quick with repairs. I like it here and most likely will come here.
  • DB
    David Bergmann
    Jan 1, 2026
    5.0
    Monroe was very good. I needed the rear brakes services. It was easy to set an appointment online and the people at the shop were friendly and helpful when we brought the vehicle in for the work. It was more expensive than I would have thought but prices are going up all the time. They had it ready in our required timeframe. They pointed out some other concerns on the vehicle and were fine when I said I wanted to hold off on doing those now. I would recommend them
  • JB
    James Braun
    Dec 27, 2025
    1.0
    Price gouging at it's finest. My ex-wife's car actually needed a right rear wheel bearing and front passenger ball joint. Was told it also needed rear axles and brake pads. I'm a master tech and know exactly why they said that. It's because those parts are coming off during the wheel bearing replacement anyway, so why not rack up the costs? The pads, calipers, and rotors are less than six months old. When I heard him say pads I knew the attempt to gouge was coming. Actual cost to get the two things that needed fixing was $850 at the shop she had it brought to after Monro. She's also getting tires for $1,350 at another shop. Total cost to my ex-wife is $2,150 when she brought it elsewhere. Guess what this Monro quoted her for the job with all the unnecessary stuff added in.....$6,100. I worked at Monro once and the location I was at was honest and did only what was necessary. I enjoyed working there because I felt that we were helping people out that didn't have much in the way of finances. This particular location should be shut down or the people pricing the jobs should be fired. Absolutely immoral to try and rip a female customer off in that manner.
  • RC
    Rachel Campbell
    Dec 13, 2025
    1.0
    Not sure where the disconnect is with this business but I badly needed an oil change before driving back to VT and scheduled an oil change with place online for first thing in the morning. When I arrived for my appt after receiving multiple appt confirmations I’m told they couldn’t do it.
  • KD
    Kathleen Dubuque-Gallo
    Dec 5, 2025
    4.0
    I had an emergency issue with my '01 Acura TL. The car blew a seal. The mechanic showed me the seal and how it was cracked in 2 places. The care and transparency was top-notch. The quality of work is 10/10 because the car is running as it did prior to the oil issue. (Legit, the car went thru almost 5L container of oil to drive 2 miles home from work.) I gave them a 4 star only because I thought I would have gotten a text or phone call that the car was ready. They DID give me a window of time, which is why I left and came back around the duration they gave me. Upon arriving, the car was ready. I was treated with respect and kindness being a female in an industry typically known for male mechanics and that made me feel good about going there. I recommend them.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides auto maintenance, inspections, installations, repairs, check engine services, roadside assistance, towing, and tire services with top-quality brands.

What are the operating hours of Monro Auto Service and Tire Centers?

The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and closed on Sundays.