Monro Auto Service and Tire Centers

4.4
343 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
330 Prospect Avenue (2135 Park Street), Hartford, CT
06106, United States

Hours

Reviews

4.4
343 reviews
5 stars
274
4 stars
20
3 stars
6
2 stars
4
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and disorganization.

Timeliness

Customers frequently expressed frustration with long wait times and issues with honoring appointments.

Quality of Work

Many customers appreciated the quality of repairs and services, particularly praising specific staff members for their expertise.

Communication

Some customers noted excellent communication regarding services and repairs, while others felt information was lacking or unclear.

Pricing

Pricing was generally viewed as reasonable, but some customers reported feeling misled about costs or additional charges.
  • SS
    Savannah Stewart
    6 days ago
    5.0
    The team was great. They gave me excellent advice over the phone, had a tire readily available and gave me fast service. I would have been stranded on the road without them, but they turned what would have been a horrible experience into a rather pleasant day.
  • JF
    Jill Feldman
    Nov 6, 2025
    5.0
    Exceptional service today from Bill & Junior. Highly recommend this business for all your car needs.
  • ZW
    Zack Williams
    Oct 23, 2025
    1.0
    Arrived at the shop at 8:46am to have a tire replaced. Granted I did not have an appt but I was driving an Enterprise rental and Enterprise had directed me to this shop, since they have a contract with them. I brought the car in at 8:46 and explained to the staff the situation. They explained to me it would take an hour since I didn't have an appt. I agreed and waited. I didn't get the tire replaced until 11:00am. During this time period I did ask a few times about the status and all I got in response was that the technician was working on it. When I finally peaked back at the workers area, the car hadn't even been lifted yet. When I asked, they said the original technician got stuck on the hwy and was on the way back and that's why it took so long. Staff proceeded to tell me I was lucky they did the replacement since I didn't have an appointment. If the staff had told me they would take 2hrs to replace a tire, I would've simply said no thanks, and went elsewhere. But I stayed because he initially assured me it would take an hour. Very unprofessional shop. Strongly recommend finding another shop if in a hurry or not dropping off to pick up. They will make you sit there for hours waiting.
  • EM
    Eric McGuire
    Oct 21, 2025
    5.0
    These guys are great! Have been taking my car here for a while, sincere and honest people with quality work. Neighborhood feel. Shoutout to Florencio!
  • FM
    Flawless Moda
    Oct 14, 2025
    1.0
    It is with great sadness that I come here to express how sad I am with this workshop. I came here 2 weeks ago to have my car, a "Subaru," issued and I failed. Until then, everything was fine. I asked the workshop to repair the problems that made my car fail. They simply repaired the car, and the problem was not resolved. "And they returned the car to me with the problem unresolved." I picked up my car and drove off the same day. I returned to the workshop, explaining that the car had the same problems and that nothing had been resolved. They saw that the problem continued. Unfortunately, no one took responsibility. And because I saw that they ignored me, I drove off because I noticed that they did not want to take responsibility. "And one of them told me to bring your car another Monday," and I took my car another Monday as agreed, and they gave me another quote of $3,470. In short, I spent all that the first time because they could not solve the problem. of my car $847 dollars. I paid but it was empty, it hurt me a lot because I felt like I had thrown my money away, I only have the following to say to you: may God continue to bless your business and thank you very much.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides auto maintenance, inspections, installations, repairs, check engine services, roadside assistance, towing, and tire services with top-quality brands.

What are the operating hours of Monro Auto Service and Tire Centers?

The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and closed on Sundays.