Need a rental car in Hamden, CT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our New Haven Hamden location today.
Many customers praised the friendly and professional service provided by staff, particularly mentioning individuals like Mia, Tommy, and Cam.
Rental Process
The rental process was generally described as quick and efficient, with several customers noting the ease of extending rentals and handling issues.
Vehicle Condition
While many rentals were reported as clean and well-maintained, some customers experienced issues with dirty vehicles and maintenance problems.
Reservation Issues
Several customers reported problems with vehicle availability, including not receiving the reserved vehicle and last-minute cancellations.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction while others reported significant frustrations and poor service.
JH
Jim Harris
Dec 30, 2025
5.0
Friendly professional and quick with the process of rental
JD
John DiCarlo
Dec 5, 2025
5.0
Very Good Costumer Service. Mia was great to deal with. Would recommend Highly
RM
Ray Munroe
Nov 19, 2025
5.0
My rental experience was very pleasurable. I extended my rental twice with the easy process from my phone. I had no issues. at all
RR
R Reid
Nov 14, 2025
5.0
It's been about 6 years since I've rented from enterprise, when they were at the old location on Dixwell Ave in Hamden. So I was curious to see if the level of customer service (being great) had remained the same. To my surprise on Oct 7, 2025, I was pleased with the service. Mia Pastorok was the representative who helped me. At the time is was only one Rep. Mia and about 5 customers waiting to be seen, as I was checking in, I'm busy on a business call while she's getting me set up in the rental. She was patient and professional as I was moving right along with her still on my phone call which could have been annoying for her, yet she was great! When my call ended I commended Mia for her patience and professionalism with me and how great she was running a busy establishment like a one-women show that day and getting customers in and out. She got me in and out and I was able to switch a car to my liking, I waited for it to be cleaned because it had just been returned and it was nicely cleaned when I got it.
When returning the vehicle, I wish I would have gotten the gentleman's name who does the car detailing. He did a thorough check-in and clean to the vehicle because I left some important confidential papers in the car and he returned them to me immediately!
Thanks, again Enterprise!🙂👍
Y.R.R
RH
Ramonita Hernandez
Oct 27, 2025
5.0
Rented from here and got an upgrade. When I returned the car Mike worked with me to resolve a situation and was polite and professional. I would rent from here again due to him being great with customer service.