Gene Langan Volkswagen Glastonbury

4.9
845 reviews

About

Volkswagen DealerBrake ShopCar DealerAuto Repair ShopUsed Car DealerAuto Parts StoreOil Change Service StationCar Leasing Service

Location

Gene Langan Volkswagen Glastonbury
816 New London Turnpike, Glastonbury, CT
06033-3076, United States

Hours

Reviews

4.9
845 reviews
5 stars
802
4 stars
16
3 stars
9
2 stars
4
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, professional, and accommodating staff, highlighting their willingness to help and provide a seamless car-buying experience.

Sales Experience

Many reviews noted the low-pressure sales approach, with sales representatives being patient, knowledgeable, and attentive to customer needs.

Service Quality

The service department received positive feedback for being efficient, thorough, and communicative, although there were some concerns about specific repair experiences.

Trust and Reliability

While many customers expressed loyalty and trust in the dealership, a few reviews raised concerns about transparency and the handling of vehicle issues post-purchase.
  • HT
    Haley T
    Dec 29, 2025
    5.0
    I had an excellent experience working with Byram during the purchase of my car. He was incredibly patient, knowledgeable, and took the time to answer all of my questions without ever making me feel rushed or pressured. The entire process was seamless from start to finish, which made what can be a stressful experience actually enjoyable. I truly felt taken care of throughout the whole journey. When I needed a little more time before making my purchase, he was very accommodating and understanding, which I truly appreciated. I’m very excited to be a new customer of this dealership and would absolutely recommend him and the team to anyone looking for a smooth, professional car-buying experience.
  • JA
    Jennifer Albert
    Dec 18, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ I had another excellent experience at Gene Langan Volkswagen. This was the second time Miguel helped me with a vehicle purchase, and once again he went above and beyond. He made the entire process seamless and had everything completed before the vehicle even arrived at the lot, which truly speaks to his professionalism and communication. Miguel also previously helped my son purchase his very first vehicle from the Langan dealership, and that experience was just as outstanding. His patience, knowledge, and attention to detail made us feel confident and comfortable every step of the way. A huge thank-you as well to Steve in finance for all of his help. He was thorough, easy to work with, and made the paperwork process smooth and stress-free. I truly can’t say enough about the communication, efficiency, and customer care from this team. I highly recommend Gene Langan Volkswagen, and especially Miguel and Steve, to anyone looking for a great car-buying experience!
  • BR
    Brendan Ristaino
    Dec 18, 2025
    5.0
    Langan VW in Glastonbury is the best place to buy and service your car. Wonderful people who take care of the customer. Highly recommend.
  • JK
    judy kabbani
    Dec 16, 2025
    5.0
    super nice people, very easy to work with everyone. Nick does a great job making the entire process easy.
  • AF
    Andrew Fairey
    Nov 20, 2025
    5.0
    I had Frank Pawlowicz help me find a used 2022 Taos that ticked all my boxes while staying affordable, and not only did he do a better job than any of the 7 or 8 other dealerships I checked out, but even more so than the sales reps I spoke to when I was buying my previous 2 cars in Florida. On top of that, financing and getting the car out of the lot was remarkably straightforward and fast. However, I was still given all of the important details regarding warranty, potential cost of repairs, and the car’s extra features. Even after buying, Frank sat me down and helped me get acquainted with the Volkswagen app, the Taos’ settings and digital display, and any extra features we didn’t go over during or after the two test drives we went on. Overall, my experience at Gene Langan’s was a unique, refreshing car buying experience you’ll seldom find anywhere else.

Frequently Asked Questions About Gene Langan Volkswagen Glastonbury

What are the business hours of Gene Langan Volkswagen Glastonbury?

The dealership is open Monday to Friday from 8:30 AM to 6:00 PM, and on Saturday from 8:30 AM to 5:00 PM. It is closed on Sundays.

Where is Gene Langan Volkswagen Glastonbury located?

It is located at 816 New London Turnpike, Glastonbury, CT 06033-3076, United States.