Monro Auto Service and Tire Centers

Reviews

• MM

  Melanie

  Feb 21, 2026
  2.0
  Really no point making a service appointment. I booked an oil change for last week, and when I came in I was told it would be over an hour wait due to staffing. Rescheduled for this weekend … same exact thing. I don’t take issue with the staff (both times they were polite) but why are appointments even being made when the times can’t be accommodated? I understand most appointments are rarely right on time and there’s going to be some waiting involved, but an hour after the scheduled time? Won’t be booking another service.
• EL

  Emily L.

  Feb 15, 2026
  2.0
  Scheduled an appointment for an oil change here and had to wait for more than an hour after I arrived for my appointment to get checked in. Front desk wasn’t friendly and the price of their oil change is higher than competitors, such as valvoline, by $40.
• TC

  tyler chacho

  Feb 10, 2026
  5.0
  10/10 experience today fixing my leaky tire
• AZ

  Alexis Zarrillo

  Feb 9, 2026
  1.0
  Unfortunately, the only way to post this review is by giving 1 star, but I honestly wish I could give this place negative stars. I came in around 4:45 for a 5:00 oil change and tire rotation. The guy at the front desk took my information, had me sign paperwork, and told me he’d call in about 45 minutes when my car was done. By 5:45 I still hadn’t heard anything, so I drove back over and waited in my friend’s car. I could clearly see my car through the window with the hood up — but instead of working on it, there were about five employees sitting in a circle eating and smoking cigarettes. At 5:55 I went inside to ask what was going on. The front desk guy opened the door and asked a woman, “How much longer for the Jeep?” She shot him a dirty look, and when he told her “I need the white Jeep worked on now,” she slammed her food down, huffed, and stormed off. That alone spoke volumes about the professionalism there. Then I was told it would be another 45 minutes — only to find out the oil change hadn’t even been started yet. So a promised 45-minute service had already turned into over an hour and a half with nothing done. At that point I refused to wait any longer, meaning after all that trouble I didn’t even get the full service I originally came in for. That is absolutely horrible business. Having staff sitting around smoking and eating while customers’ cars sit untouched is unacceptable. Between the lack of urgency, poor communication, and rude attitudes, I would never trust this place with my car again. If you want respectful customer service and confidence your car is actually being worked on, stay as far away from this place as possible.
• SA

  s a

  Feb 1, 2026
  1.0
  DONT EVER COME HERE. They scammed us and made us wait a whole hour and we never even got the oil change we paid for. This happened in October, then we were trying to figure out why my car was being weird. We brought it to another shop, they said we had no oil. They also said our tires needed work, we went somewhere else, they said our tires were fine. They try to juice every penny out of you.

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