Monro Auto Service and Tire Centers

4.8
1478 reviews
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Business Details

431 Main Street, East Hartford, CT
06118, United States
(860) 569-7037
https://locations.monro.com/ct/east-hartford/431-main-street

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
431 Main Street, East Hartford, CT
06118, United States

Hours

Reviews

4.8
1,478 reviews
5 stars
1,371
4 stars
25
3 stars
13
2 stars
10
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising the staff's helpfulness and professionalism, while others report unprofessional behavior and poor communication.

Pricing Transparency

Several customers expressed concerns about high prices and lack of clear communication regarding costs, with some feeling they were overcharged for unnecessary services.

Service Quality

While some customers had positive experiences with quick and effective service, many reported issues with diagnostics, leading to unnecessary repairs and dissatisfaction.

Management Issues

There are multiple complaints regarding management practices, including poor organization, lack of follow-through on promises, and unprofessional behavior from managers.

Positive Experiences

Despite the negative feedback, there are numerous positive reviews highlighting excellent service from specific staff members, particularly Florencio, who received commendations for his customer care.
  • LT
    Lisa Tapia
    Jan 2, 2026
    5.0
    I recently used Monroe for a oil change and I was impressed! The service was exceptionally fast; everything was completed quickly. The staff was very knowledgeable, with answering my questions. They were very efficient, making the entire experience smooth and stress-free. I highly recommend them for their excellent service and will be back to service my vehicle in the future
  • RB
    Raymon Barrett
    Jan 1, 2026
    5.0
    I go their all the time for my oil change whenever i used hertz rental,and i believe its the best for my repairs.
  • JY
    Journey Young
    Dec 2, 2025
    1.0
    They quoted me 2200 and I got the work done at Fast and Go in Hartford on Homestead for 150. DO NOT BRUNG YOUR CAR HERE...... GOTO FAST N GO, I'M T RYING TO YELL YOU SOMETNING.. YA DIG
  • OB
    olkjsn bvstr
    Dec 1, 2025
    1.0
    I was at their East Hartford location to get the rear of my vehicle fixed because it was bouncy or shaky when the car is driven. However, it wasn’t fixed. According to the manager of that location, they put on a few new brakes, put on a few tires, a radiator, a nut, a few pads, and oil change. All these added up to $6,000. I asked for documentation/ receipt of where all this money went, the manager said that he would email me my receipt, but he never did. Please be aware of this crooks.
  • LL
    luis Mota linares
    Nov 29, 2025
    5.0
    Good service and care of my problem thank you Miguel
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Frequently Asked Questions About Monro Auto Service and Tire Centers

What types of auto services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers offers comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and tire changes with top-quality brands.

Where is Monro Auto Service and Tire Centers located?

It is located at 431 Main Street, East Hartford, CT 06118, United States.