Hoffman Auto Group

4.2
195 reviews

About

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Here at Hoffman Auto Group, with locations in West Simsbury, East Hartford, New London, and Waterbury, we are dedicated to making your purchasing experience both professional and transparent. Come visit us and shop our extensive inventory of new and pre-owned vehicles, where you’re sure to find the perfect vehicle to meet your needs. Our fully staffed service departments, including highly trained Master Techs, are here for you after you drive off the lot to handle any maintenance or repairs you may need.

Location

Hoffman Auto Group
700 Connecticut Boulevard, East Hartford, CT
06108, United States

Hours

Reviews

4.2
195 reviews
5 stars
147
4 stars
11
3 stars
0
2 stars
0
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the professionalism, knowledge, and attentiveness of the sales staff, highlighting positive experiences with specific employees.

Buying Experience

Numerous reviews noted a smooth and enjoyable car buying process, with many customers expressing satisfaction with the efficiency and ease of transactions.

Service Department

The service department received mixed feedback, with some customers praising quick and effective service, while others reported poor communication and unsatisfactory experiences.

Negative Experiences

Several customers reported negative experiences related to miscommunication, aggressive sales tactics, and issues with vehicle availability, leading to frustration and disappointment.

Reputation Concerns

A few reviews raised concerns about the dealership's reputation and business practices, suggesting a need for improvement in customer relations and transparency.
  • JC
    Jim Cashman
    Nov 15, 2025
    5.0
    Another pleasant car purchase from the team of Hoffman Honda and Hoffman Audi. Started with getting an oil change for my 2013 Honda Fit that I bought here in 2012. Saw an Audi Q3 in their used lot and came back a few days later to check it out. Kim Reyes was my salesman and was very helpful through the process. He helped me with the price negotiation and closing. There was a question regarding a second key fob which could not be found. Kim was able to work with Robert Hlasyszyn, at Hoffman Audi in East Hartford to order a new fob. Kim and Robert did what helps makes a good salesman. They both followed up with me every step of the way to deliver as promised. My long term relationship with Hoffman is solid and I recommend them, and their team, to check out on your next car purchase.
  • RP
    Robert Skinner [Rob Skinner Photography]
    Nov 14, 2025
    5.0
    I always look forward to providing photography coverage for the Hoffman Auto group! Callie Lanning and the team are knowledgeable and professional, and a pleasure to work with. It's also nice visiting the amazing showroom at Porsche Hartford which has such great window light. I can't wait for the next project! Thanks !
  • BS
    Barry St.Pierre
    Oct 7, 2025
    5.0
    Just traded in GV80 for new one with Michael Cutrone at Hoffman Genesis. Very positive experience. He was knowledgeable about the Genesis features and very professional. A pleasure dealing with him. Thank you.
  • JS
    Jacklyn Snide
    Oct 4, 2025
    5.0
    Such a great buying experience with Mike at Genesis of Avon! Mike was attentive, respectful of our time, and went above and beyond to make sure we drove home with the perfect car for us! I would highly recommend him to anyone who’s looking to get into a new car!
  • MK
    Maurice Kaoud
    Jun 27, 2025
    5.0
    I’ve purchased several cars from Hoffman Auto Group over the years, and every time they gave me a great price and made the process easy. They’re a respected, family-owned business with over 100 years of history — and it shows in how they treat their customers. Their service department is also Outstanding. They communicate clearly, get things done quickly, and always make sure the job is done right. I highly recommend Hoffman to anyone looking for a dealership they can trust.

Frequently Asked Questions About Hoffman Auto Group

Where is Hoffman Auto Group located?

Hoffman Auto Group is located at 700 Connecticut Boulevard, East Hartford, CT 06108, USA.

What are the business hours of Hoffman Auto Group?

Hoffman Auto Group is open Monday to Thursday from 8:30 AM to 7:00 PM, Friday from 8:30 AM to 6:00 PM, and Saturday from 8:30 AM to 5:00 PM. It is closed on Sundays.