Monro Auto Service and Tire Centers

Reviews

• L_

  lostinthedreaming6 _

  3 days ago
  1.0
  I'd post no stars if I could. Went by there recently and was quoted just under $3,000. for spark plugs, wires and a coil pack. The OEM spark plugs are $50 for the set, and he was trying to charge me $50 per plug. He was asking $150 per wire, and a full set cost $50 for the best quality available on the market. He was asking $250 for the coil pack, and the OEM part is around $120. On top of that he padded hours and hours of labor for a job that takes about 3 hours tops for an amateur while calling himself a master technician. It's tax time and he saw a woman he thought he could take advantage of. Prior to this, I asked about a young man who used to work there who diagnosed and repaired my previous car and was a really nice guy fair and honest.. I couldn't remember his name but I described him and was told he was fired for stealing. While he was putting together his ridiculous quote the phone rang and I heard him say what's up Edwin? That was the guy's name I had asked about, instantly remembered when I heard it. Guess he wasn't fired! Grabbed my keys and ran.
• RF

  Rafeeq Faid

  3 days ago
  1.0
  This people are not professional they are not on time they are so rude not the right place for the job they are so mean and rude do not be here for any job I just came for a badge for the tier which is only 15 minutes maximum job and after Literally 2 hours from 11 to 1 pm the guy on the front desk said it will be more 45 minutes which is very unprofessional so disrespectful do not come here under and circumstances
• NF

  Nicholas Figueroa

  Mar 2, 2026
  1.0
  I strongly advise against going to the Monro Auto Service and Tire in Derby, CT. I had my catalytic converter replaced there last February, and less than a year later, I had to pay to have the same repair done again. It was not honored under any warranty. When I spoke with the manager, he was dismissive, rude, and showed no interest in taking responsibility or offering a solution. On top of that, I had my brakes done there this past November, and I already needed to replace them again. That is completely unacceptable and raises serious concerns about the quality of their work. I took my vehicle to Meineke in Ansonia instead, and the difference was clear. They were transparent, professional, and took the time to explain everything without making me feel taken advantage of. Save yourself the frustration and go elsewhere.
• TB

  Taylor Bree

  Feb 27, 2026
  1.0
  The worst call service. Literally called many times and my call gets cut every time
• SH

  Susan Halliwell

  Feb 5, 2026
  4.0
  I was greeted warmly and the rep agreed to send me an estimate before doing any work. Unfortunately, when he called me with the estimate, he misunderstood me when I said I wanted to just have the exhaust issue remedied. I had to re-explain that I needed to have the work done.. He said I told him not to fix the car. When I reiterated that I needed the cracked pipe replaced, and that the estimate was fine with me, he then put the order through for parts but this misunderstanding placed me three days behind when I needed the car. All in all, the service was very good, and the price was reasonable, but the confusion and argument was upsetting and not something I’d like to repeat should I need to go back to this service center. Except for this issue, the service was great, and the people were very accommodating. The car runs beautifully now and I’m grateful regardless of the extra time spent because the representative did not listen to me the first time.

Frequently Asked Questions About Monro Auto Service and Tire Centers