Monro Auto Service and Tire Centers

Reviews

• SK

  Sylvia Kiely

  6 days ago
  5.0
  I hit a pipe on the highway and my front tire blew out, I called a tow service and waited @1 hour to be towed .They took me to Monroe on Lake avenue. The gentleman working that evening was so helpful even though it was closing time! He took the time to find the right tire and balance the tire. I am so appreciative of his helpfulness!! It was a very scary event for me and he took the time to help me.
• AS

  Adrian Santiago

  Feb 6, 2026
  5.0
  I thought the service was great. I thought they did great work on my car and I couldn’t have been happier with the personal attention they put in on my car and with me as a customer. I would definitely recommend this company and specifically this location to everyone I know and love.
• DB

  Debra Brazee

  Feb 2, 2026
  5.0
  Ron is so dependable. He is fair and runs his shop efficiently!!
• JK

  Jim Knipe

  Feb 2, 2026
  1.0
  If I could give it minus stars I would. I was directed to them by Carvana because I purchased the car recently. Starting with getting an appointment it was difficult almost impossible. If I was not required to use them I would have hung up and found someone else. Not sure if it was an AI operator or what but it was an awful experience. I had the car towed in it arrived around 5 pm they are open till 7. Called the next day at 11am they had not looked at it yet. They me about 5 pm and told me it was done, however the dash now had a warning message “automatic stop needs service “ ( they had just replaced the battery). Manager Jason told me they were locked out of the computer by the manufacturer they could not reset the message. I did some checking before I went to pick up my car. I found they could not reset it because they didn’t subscribe to the service available to them. Carvana should have never sent me to a service center that cannot properly diagnose and repair Chrysler products. So I go to get my car and ask Jason why they couldn’t register the battery with the cars computer in order to get the message off my dash. He told me it is not necessary to register the main battery only the auxiliary battery. Which is not true. Now after too much time for the repair to be done and being misled I need to bring the car to the dealer to get the battery registered. One last thing they could not find my key fob and kept insisting I put it in my pocket. After a search they found it under a shop rag in the garage. By the way when I picked my car up I expected the lot to be full at 10 am since my repair ( replaced a battery took days) there was only my car in the lot 2 in the bays? I would never recommend this place.
• MB

  Michael Breen

  Jan 21, 2026
  5.0
  The service was great. The guys were friendly, knowledgeable and efficient. Don’t remember all the names but Jason was the manager and Casey did the work on my car. I was very happy with the service and the quality of work they did. I’ve been to this Monro numerous times for various auto issues and have never had any complaints. 5 stars