Business Details
About
Toyota DealerUsed Car DealerUsed Truck DealerCar DealerTruck DealerAuto Repair ShopAuto Parts StoreBrake ShopOil Change Service Station
Welcome to Greentree Toyota, your Toyota dealer in Danbury, Connecticut serving greater Danbury including Litchfield and Fairfield counties as well as surrounding areas and offering award winning customer service.
Location
Hours
Reviews
4.5
1,629 reviews
5 stars
1,314
4 stars
105
3 stars
43
2 stars
41
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Omar and Kim.
Sales Experience
Several reviews noted positive experiences during the car buying process, with customers appreciating the no-pressure approach and clear communication.
Service Department Issues
Numerous complaints were made regarding the service department, including high costs, poor communication, and dissatisfaction with the quality of service.
Mixed Reviews
While some customers had excellent experiences, others reported significant frustrations, indicating inconsistency in service quality and customer care.
- MWMelanie WebbDec 31, 20251.0Horrible experience. Wasted two days of mine an my wife. Shiisters. Had th vehicle insured and last minute slid in an extra $1000. We walked. Lost a sale plus any chance of a recommendation. To th contrary. Buyer stay clear!!
- DBDuda BarbosaDec 1, 20255.0I had excellent experience with staff. always had great customer.
- S0Steven 05Nov 28, 20251.0Was very disappointed, I just wanted them to look at my truck for a possible oil leak and the girl wanted to charge me $186, they have to do a twenty point inspection which I don’t believe they did Also when she told me the price of the oil change I had to remind her about the discount for men on Friday I’ve been bringing my truck there for quite some time, was very disappointed in Toyota today!! I just wanted them to take a five minute look, not hold the truck for the day
- JPJohn PelletierNov 25, 20251.0Two separate situations: the first was in July 2025. My A/C died in my truck. Kate (distant through the whole waiting period) never called me when the parts came in. I had to call to get information. The parts were delivered to the dealership, but no contact from Kate. The second: my exhaust system became loud this November. I went into the dealership, the gray haired heavier set guy was my service rep. He told me the front exhaust pipe was rusted and had to order the part that is back ordered for ??? He said it’s not covered under my extended service plan, I told I called Toyota and they said it is covered. He gave me an excuse that they don’t know. I should have asked for a pic. I couple of days went by and just like with Kate, no communication. I called them to get more information. Because of the noise I went to Midas. He put it on the lift, he let me look underneath (where Greentree wouldn’t let me) nothing was rusted, no holes, etc, the pipe became disconnected from the muffler. Midas took care of it free of charge. No more Greentree. Two people suggested Middletown Toyota.
- GKG ketNov 19, 20255.0Service department was wonderful. My advisor Kimberly was very good and informative.