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Brakes Plus

4.5
(1276 reviews)

Business Details

1300 E 104th Ave, Thornton, CO
80233, United States
(303) 457-2300
https://www.brakesplus.com

About

Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Thornton today.

Location

Brakes Plus
1300 E 104th Ave, Thornton, CO
80233, United States

Hours

Reviews

4.5
1,276 reviews
5 stars
1,072
4 stars
47
3 stars
20
2 stars
12
1 star
125

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Toni, Jamie, and JB for their excellent service.

Timeliness

While some reviews noted quick service, others expressed frustration with long wait times and delays, indicating inconsistency in service speed.

Honesty and Transparency

Several customers appreciated the honest assessments and lack of upselling, although some reported experiences of being upsold unnecessary services.

Quality of Work

Feedback varied on the quality of repairs, with some customers satisfied with the work done, while others reported unresolved issues and poor workmanship.

Communication Issues

Multiple reviews pointed out problems with communication, including lack of updates during service and dismissive attitudes from management.
  • MM
    Mariah Marquez
    2 days ago
    5.0
    Great service and super helpful staff members! I appreciated that they were able to get me in on such short notice. The team was friendly, professional, and made the whole experience smooth and stress-free.
  • LO
    Loren Olivas
    Feb 25, 2026
    5.0
    Been coming here for several years and the staff has always been very nice and explained what they were doing and what would need to get fixed soon. I recommend bringing your car for any type of maintenance. Amazing service and goes above and beyond.
  • TG
    Teresa Guevara
    Feb 24, 2026
    5.0
    We came in due to my nieces breaks grinding on her vehicle (started this afternoon) and asked for an inspection as I suspected it was the rotors. I initially thought it was both the front and back of the vehicle, but Trent to lok the car in the bay and did a full inspection and notified it was the front breaks and rotors. Trent was able to explain fully to my niece exactly what needed to be done in layman's terms for her to understand and was able to get them replaced in a timely manner although they had closed at 6 pm. We did not feel that it needed to be rushed or it was an inconvenience for Trent to assist us today. Trent also explain in the future the control arm will need to be replaced and gave an estimate for this. It was a smooth process and experience for us and Trent was also able to give my niece a discount. We will definitely be coming back to see Trent.
  • SS
    Stephanie Segura
    Feb 5, 2026
    1.0
    I brought my vehicle in with a P0507 (high idle) check engine code and specifically asked for a proper diagnosis. Instead, I was sold multiple maintenance services (fuel induction, spark plugs, throttle body cleaning) without the root cause ever being identified. I explicitly requested that vacuum leaks be checked, but no smoke test was performed. After spending over $1,700, the check engine light came back on within five minutes of driving the car. When I returned, they were unwilling to run a smoke test or take responsibility for diagnosing the actual issue. The problem remains unresolved. If you’re looking for real diagnostics rather than upsold maintenance, I recommend going elsewhere. Paying a proper diagnostic fee at a competent shop would have saved me time, money, and frustration. The manager was dismissive and unwilling to address the issue. Horrible experience - Avoid Breaks Plus at all costs.
  • DD
    Dakota
    Feb 2, 2026
    1.0
    Threw out all my years living in Northglenn Thornton one thing I learned and unfortunately it was a pricey lesson and not even a good one was DO NOT bring your car truck suv anything with a motor to this place. I brought my car here and payed 3000$ to be shit on im not sure if it's from lack of help lack of experience or just plane out lack of care but as I go threw my car as the things that were suppost to be fixed I have to fix them again and honestly seeing everything you guys didn't put back together over tightend forgot to clip together I'm not even mad at the job you did I AM concerned about MY life and EVERYBODY else's life's that you guys don't understand someone will die from the work you provide it's not okay it's endangering not only myself but EVERYBODY that Is around me or anyone else's vehicles that you guys under cared over charged and lied to i will find a lawyer that'll take my evidence and my messed up/not newly installed parts and extra bolts along with the messages telling me that those bolts didn't belong on my vehicle that everything's fine and I needed to bring 1 tire to get the job done right and when I did u failed to mention that I needed 3 more or you couldn't do it but didn't give any of the money back for the work that you graciously decided you didn't have to do since you were already paid for it and couldn't even put all the parts/clips/brackets on properly or even at all on some things just hanging out there to fly off and wack someone else's car. I shoulda just done the work myself at least I would known it was done right instead of "professionally done"🤣 completely wrong I hope the owner reads this I hope yal find a new field of work before you really hurt someone and if you need help I got cha I understand the level of respect you are supposed to show and give a customer and I'm absolutely certain I could do a better job on the costumers car then what you all did on my car. I hope you either find new guys or shut your garage down before you kill someone.

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Certified March 01, 2026Yext Knowledge Graph
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