Brakes Plus

Reviews

• ZW

  Zachary Wilson

  Dec 31, 2025
  5.0
  Super fast oil change and they didn’t really try and upsell me for anything that wasn’t needed. Front desk person was super cool and professional! Love how this location popped up so close!
• MA

  Michael Antu

  Dec 19, 2025
  4.0
  Great customer service, a little bit of a wait but they gave me a diagnostic. I recommend going to them, they were honest!
• AC

  Audesia Cherry

  Dec 15, 2025
  5.0
  Staff was very friendly.. Carl took care of me asap. From start to finish it took less than 30 mins. Highly recommend
• DG

  david gonzales

  Dec 12, 2025
  5.0
  Subject: Exceptional Customer Service Recognition for Mike Harman I would like to take a moment to express my sincere gratitude and appreciation for Mike Harman. He provided, without question, some of the best customer service I have ever received. Last year, I brought my wife’s car in after being told it needed a new rack and pinion. Although the car had been running fine, multiple shops—including Midas and others—confirmed the diagnosis. Because I had worked with Brakes Plus before and trusted them, I chose to have the repair done there, even though it cost approximately $200 more. The total repair came to around $1,700. Unfortunately, immediately after picking up the car, we noticed a squealing sound from the power steering pump. At first, I assumed it would resolve itself. However, over the next few months, the steering began to intermittently stick and then release. This was extremely concerning, especially since my wife and daughter—who was learning to drive—were using the car while the steering was occasionally locking up. When I brought the car back to Brakes Plus, the manager who had originally sold the repair told me there was nothing they could do and suggested I take it to another shop. I followed that advice and took the car to Mueller’s, where after several days of diagnostics, they confirmed that the rack and pinion itself was faulty and recommended I return to Brakes Plus. When I called back, I spoke with a different manager—Mike Harman. At that point, I was extremely stressed and upset, fully expecting that this was going to cost another $1,700 or more. From the very beginning, Mike was calm, reassuring, and professional. He told me he would take care of the situation. Because of what I had already experienced, I admittedly came into the conversation with very little trust and asked a lot of questions. Despite this, Mike listened patiently, never became defensive, and repeatedly reassured me that I had every right to feel the way I did. His empathy and professionalism were remarkable. Mike ordered a replacement rack and pinion, had it installed, and completely resolved the issue. The car has been running perfectly ever since. Looking back, I honestly feel a bit embarrassed for how guarded and difficult I was initially—but Mike never once treated me poorly or “sideways.” He handled everything with grace, respect, and integrity. I can confidently say that Mike Harman delivered the best customer service experience I have ever had. He turned an extremely stressful situation into a positive one, restored my trust, and went above and beyond to make things right. I sincerely hope he receives recognition for his outstanding work. Thank you for taking the time to read this and for having someone like Mike on your team. Respectfully, David Gonzales
• MH

  Michael Hanson

  Dec 3, 2025
  5.0
  Fast, courteous service and comfortable waiting area. Recommended...

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