O'Meara Ford

Reviews

• DS

  Dow Shields

  2 days ago
  2.0
  Let me start by making it clear that Chuck, the sales associate—the “little French fella”—is an outstanding person. He’s patient, hardworking, and genuinely goes above and beyond. In my opinion, with proper training and stronger management support, he has the potential to become a highly successful, above-average salesperson. Unfortunately, the same cannot be said for management. From my experience, they seem to be dropping the ball in a serious way. Instead of addressing major issues, there appears to be a pattern of trying to bury mistakes—some involving over $10,000 being shifted onto customers, which is completely unacceptable. I test drove a truck that likely wouldn’t pass a safety inspection in several states I’ve worked in. Selling wholesale vehicles at retail prices with vague promises to repair them later is a backwards and questionable practice that feels more like something out of a 1990s used car lot than a reputable dealership. I strongly recommend avoiding the used sales department. In all my years of working with and around dealerships—across multiple departments—this was one of the most concerning experiences I’ve had at what is supposed to be a certified dealer. I hope ownership takes the time to read this, because if this reflects the day-to-day operation, there are serious underlying issues that need immediate attention.
• SH

  shelly holt

  5 days ago
  3.0
  I purchased a 2022 Ford Edge from O’Meara Ford on October 16, 2025, PAID CASH. The vehicle was transported by the service rep helping us, from O’Meara Volkswagen, just down the road from O’Meara Ford 104th Northglenn approx 8-10 min away. At the time of purchase, I was promised a spare tire, jack, lug wrench, the vehicle inspection report, and an additional key. Instead, I was only provided with a tire inflation kit. Since the date of purchase through February 2026, I have made numerous attempts to resolve this issue. I have called and been passed between at least eight different employees—some more than once—with no resolution. I have also gone in person to both locations seeking help. Each time I asked to speak with the General Sales Manager, I was told he was unavailable or “in a meeting.” I was given a phone number for management, but it only led to a generic voicemail, and my messages were never returned. After months of no response, I escalated the matter to Ford Motor Company in February 2026. They opened a case and sent a formal letter on March 9, 2026, to both I and O’Meara Ford Northglenn requesting that the dealership address and resolve the issue. As of today (April 25, 2026), I still have not received any response from the dealership. Ford Motor Company made it clear that dealerships are responsible for resolving their own sales and service matters, including situations where customer compensation may be appropriate. Despite this, O’Meara Ford Northglenn has made no effort to contact me or correct what was promised at the time of sale. I have been extremely patient and have tried to resolve this directly for over six months before writing this review. I am disappointed by the lack of communication, accountability, and follow-through—especially given that this dealership has had a strong reputation in the past with my family. I do want to acknowledge that the sales consultant who assisted us at the time of purchase was professional, polite, and genuinely tried to help resolve this situation over several months. Unfortunately, the lack of support from management has made it impossible to reach a resolution. I would still prefer to have this matter resolved and receive what was promised rather than escalate further. However, based on my experience so far, I cannot recommend this dealership.
• RT

  Ryan Townsend

  6 days ago
  5.0
  The relationship began a little rocky due to some miscommunications, however all the way through my experience with Kelsey was great. She really was awesome. Mark seems to have a good handle on his team, a less experienced service advisor was part of the initial struggle. Mark stepped in placed me with Kelsey and the experience became stream line. Quality leadership from this man, thank you to the both of you.
• GW

  Gabrielle Woods

  Apr 19, 2026
  1.0
  Writing another review regarding sales Rep Adrian Flores, upon asking for a copy of my handwritten Credit Application that has seem to have disappeared into thin air, Adrian continues to ignore my request and proceeded to respond to my text with a clown emoji. That is a sensitive document with personal information and my signature and the dealership refuses to obtain it. Very unprofessional and awful representation of this dealership.
• AH

  Adriana Hernandez

  Apr 17, 2026
  5.0
  My Escape had a recall that I had been putting off, so I finally made the appointment to bring it in. I made the appointment for 8:30am Saturday, but I didn’t want to get up early (lol) so I stopped by after work on Friday afternoon to see if I could drop it off early. Eugene greeted me in the Quick Lane and took a look at my car, and almost right away told me, “We can just knock this out right now if you want!” To which I was like, “…Really??” I agreed and I hung back in the lounge for a bit and 45 min later had my car back. Huge thanks to Eugene for being so helpful and for taking care of that recall repair. And for saving me from having to make the back-and-forth trips!

Frequently Asked Questions About O'Meara Ford