O'Meara Ford

Reviews

• JB

  JUAN CAMILO RENDON BARRERA

  6 days ago
  1.0
  The worst car buying experience I've ever had was with this dealership, Omeara Ford. On October 25, 2025, I went to buy a 2016 Toyota Highlander, but they took advantage of my limited English. They didn't explain some of the insurance and warranties properly, which resulted in my car costing twice the original price. When I got home, I started reviewing the documents using GPT chat and realized everything they had done to me. After that, I wrote a letter to the finance director requesting the cancellation of the insurance and warranties. I sent this letter by email and then by certified mail, but they never had the courtesy to reply. Some time later, the dealership called and said they had a new offer with reduced interest rates, monthly payments, and loan term. I thought it was because of the letter. When I went to the dealership on December 26, 2025, I was outraged to see that the invoice still included the same charges. This led me to ask the finance director about the letter, who told me they had never received it. But since I had proof, I showed him the receipt from the dealership, and he couldn't come up with any other lies. Then I showed him the email, and he turned red, completely bewildered. I started asking for explanations of each document they wanted me to sign and began translating them one by one. When they realized they were having a hard time with me, they asked me to leave the finance director's office, which I did immediately. After that, they took me to another one of their star salesmen—I don't remember his name—who came with the intention of convincing me with lies that I couldn't remove the insurance and the warranty. Specifically, he brazenly told me that I couldn't request the removal of a GAP insurance policy, which was a marking in case the car was stolen. This guy cynically claimed that the car was already... It was flagged and couldn't be done. I had to tell him that they could remove it right there or we could remove it in the lawsuit. Then, rudely, he got up from the table and said he would talk to finance to see what they could do. They left us waiting for more than two hours. When we ran out of patience, we went to finance, and someone there told us that it could be done, that I should sign a document waiving those gaps. I did, and then I asked them to give me the documents I had to sign again, and I started scanning and translating them one by one. This rude guy, who thought he could treat us however he wanted, spoke to me rudely and arrogantly and asked me if I planned to translate everything. I replied that I did. Again, he got up from the table disrespectfully and again spoke rudely to me in his tone and told me to look for him when I was ready. I asked him where, and he didn't answer, gave me a dirty look, and left. Once I signed, I went to the finance department where the person who had told us the gap could be removed told me that everything was already signed. They said they would take it to the finance department and that I would get a copy of everything. After an hour's wait for copies, the finance department arrived and handed me an envelope as if I were their enemy. I checked the documents and, surprise, surprise, the one stating that I was waiving the gap was missing. I complained and they made me wait more than 30 minutes for the copy. In the end, I said goodbye and no one responded. Honestly, I felt very mistreated by the staff of this dealership called Omeara Ford. I DO NOT RECOMMEND IT. THEY ARE LIARS AND WHEN THEY SEE THAT YOU KNOW THEY ARE SCAMMED, THEN THEY PROCEED TO TREAT YOU BADLY AND EXTEND THE WAIT TIMES, PROBABLY WAITING FOR YOU TO LAUGH SO THAT THEY CAN WIN WITH THEIR LIES AND MISTREATMENT.
• GM

  Gustavo Mendez

  Jan 5, 2026
  1.0
  Definitely the worst dealership I have ever dealt with I strongly recommend if you buy a car from this place please take it to your Personal mechanic and have them check it over they sold me a truck with brake pads that were already done and the rotors with hotspots definitely A hazard I have drove in my vehicle for 15,000 miles. There’s no reason for the brake pads to be gone Specially, not the rotors brake pads usually last 30 to 50,000 miles and the rotors usually last 70,000 miles which they told me every inspection passed which was false. Definitely never coming back here. Thank you for putting my family at risk. For being Hurt or in an accident the salesman that sold me the vehicle while we were on the test drive saw that the vehicle was shaking when we were press the brakes which he said it was just the tires, which was false. Never believe what they tell you make sure for yourself. This is a picture of the rotors with all the hotspots that could’ve definitely got my family in an accident they are telling me this happening with me driving my vehicle 15,000 miles false again these people definitely don’t care about your safety. Please be safe out there. It’s easy to make a quick Dollar when their lives are not at risk
• MF

  michael flavell

  Jan 5, 2026
  1.0
  Scheduled an appointment for an oil change because I had a recall notice and figured they would take care of both at once. Once I got checked in I was passed between two service associates, Paul and Eugene. Neither seemed to want to help with my scheduled service. Paul saying id have to come back the next day if I wanted to get he recall fixed. It was just updating software for my backup camera, but was gonna take him over 7 hours. I finally relented and said I'd just do the oil change since I was already here. He passed me back to Eugene and I was told it would be 1.5 hours because there are two people ahead of me. Right after I start waiting he comes over and asks if I still want the recall fixed. That it would add 1.5 hours to my wait. Unfortunately, I don't have that much time as I had plans, so I let him know. Fast forward 2.5 hours later and I haven't heard anything. I go up and ask and he says another 15 to 20 minutes. So it's still gonna take 3 hours and none of the service staff have been straightforward or honest about what's going on. Save yourself the time and go anywhere else. It looks like this location has good reviews, but they are buying them from customers with gift cards. Signs everywhere that if you leave a good review, they will pay you via gift card.
• MD

  Melinda Damato

  Jan 2, 2026
  5.0
  Eugene at am Ford has given the best customer service that I think I have ever experienced. I have a fleet vehicle company car. I did have a Ford escape and came to Omeara Ford for oil changes and service. Last year I got a new company car and it is a 2025 Nissan rogue. I called the Nissan dealer down the street from O’Meara and the girl in service was not very friendly and I don’t think he was concerned about earning my business. When I do an oil change I asked the Nissan dealer if they do tire rotation when they do an oil change and They let me know it was an additional charge which I understand. I ended up going to a Nissan dealer way across town service was adequate. The next oil change I went to a different Nissan dealership way up north like Longmont. The service was adequate. When it came time for my next oil change, I called Eugene at O’Mara Ford and shared with him my experiences with my oil changes and he said bring it here will do it so I took it to Omera, Ford and Eugene and the service department is amazing. Customer service over the top, friendly professional everything you want from an experience like a service for your car. As a matter of fact, I spoke with Eugene today about bringing in my personal vehicle, which is a Toyota for oil changes and that is what I am going to do. All I can say is if you want an exceptional experience call Eugene at Omar Ford.
• MB

  Matteo Bava

  Dec 31, 2025
  1.0
  I had an extremely disappointing experience with O’Meara Ford’s service department and will not be returning. I brought my Ford F-150 Lightning in for a standard 20,000-mile service and to address a few issues I was experiencing. Instead of receiving helpful, expert service, I was charged $250 for a so-called diagnostic fee that ultimately amounted to simple settings adjustments buried in the vehicle’s menu system. When I questioned the charge, I was told it took the technician hours to figure out the settings. Frankly, that explanation is unacceptable. This is a Ford dealership. Understanding Ford vehicle systems should be baseline expertise, not something billed as hours of diagnostic labor. The interaction felt condescending, as if the expectation was that I should feel foolish for not knowing something they should absolutely know. When I politely asked if the fee could be removed, given that no actual repair work was done, I was told “absolutely not.” I run my own business, and I would be embarrassed to charge a client for something I should have known how to handle efficiently. The idea that this took three hours is simply not credible. To make matters worse, the actual 20,000-mile service was either not performed or not properly documented, as it did not appear clearly on the final bill. This documentation matters, especially for future resale, and that oversight alone is unacceptable. As a result of this experience, I will never return to this dealership. I was planning to look at a Toyota Sienna they had on the lot and intended to purchase one. Instead, I left, went to a different dealership the same day, and bought the exact model elsewhere because I did not want to give my business to a dealership with such poor customer service. You have lost a customer, and I will be advising others in my circle who own Ford vehicles to stay away from this dealership as well.

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