O'Meara Ford

Reviews

• HB

  Hilary Bryant

  6 days ago
  5.0
  O'Meara Ford on 104th in Thornton is THE BEST place to buy a car as well as to have your Ford/Lincoln Mercury serviced. Wonderful welcoming staff. Excellent technicians. I always stay and wait for my car and I recommend you do the same. The atmosphere is "like coming home." Bring a book or tablet and you can get work done. Or sit in a comfy chair and listen to the music.
• JH

  Jesi Hoadley

  Nov 15, 2025
  2.0
  3 years ago we bought a truck from them. We decided to go back thinking that since they were good to us then that they would work with us now. We were looking a desiel trucks and we were ready to buy and we had a trade in. They came in very very low on our 2019 f150 that has 90000 miles on it in good condition. They did not want to budget on the offer for our f150 and told us that we wouldn't get much for our truck and did not want to work with us at all. The manager that we talked to was very cocky and kinda rude. So we went all the way down to castle Rock to see if they would work with us. Not only did they work with us but they gave us what we wanted on our f150. This all happened the same day. We just wanted to let you all know that you could have sealed the deal and made more money if you would have only worked with us. But instead you guys turned you noses up to us and told us good luck finding what we wanted. I want to thank you for the good luck because we did and Castel rock has earned our business from here on out while you guys on the other hand put a very bad taste in our mouth. We will not be doing business with this locationg and we will be letting people know about our experience with you guys. Again thank you for the good luck.
• PP

  Patrick

  Nov 11, 2025
  1.0
  Very nice people. Once again brought my truck in for the rear door ajar light on. Why am I paying a diagnostic fee for the same problem I have had fixed before. I understand the repair is not under warranty but paying a diagnostic fee for something you have fixed before is a terrible business practice. They have also cost me money in the past. I brought my car in for an issue coming from the engine. Told them they would have to drive it around to hear the noise. They said there was no issue, two days later the water pump broke and I was stranding overheated on the highway. Also tried to charge me $400 for new fobs but since there was an issue they could not guarantee it would work and I would still be responsible me for the full amount. They are truly nice people I strongly urge them to consider the diagnostic fee being waived on an issue they have already fixed in the past. Charging that is un-American. I’d love someone from management to call me about this
• KE

  Kenneth Ence

  Nov 1, 2025
  1.0
  I took my car to O'Meara a couple years ago and had a terrible experience, which was resolved with the attention of the service manager. Years had passed, and I had a front camera fault that needed attention and was still under warranty, so I risked going back to O'meara since it is the closest Ford certified service dealership to my home. While there, I also needed new tires and they were offering a competitive price, so I had the tires changed also. They had my car for a reasonable amount of time, then called me to pick it up. I went to check out, the camera service was free under warranty, so I needed to pay for the tires. They rang up at the right price, around $1500 after installation and balancing and alignment (the alignment was required by the dealer, an extra $300 charge, but whatever. I love my car, as I said.). I pulled out my card to pay and was told there would be an extra 3% charge on the card. Excuse me? I'm pretty sure the MOSTROUSLY LARGE DEALERSHIP can cover the credit card processing fee on a $1500 charge. Also, it should be noted that Colorado law expressly states that credit card processing fees should not be assessed over 2%. Whatever, fool me once, shame on them; fool me twice, shame on me. I paid, was told the courier would bring my car around, so I went to the curb to wait. I waited 20 minutes, went back in to ask where my car was, they called for the courier again, then I waited another 10 minutes before they showed up. I drove home feeling upset with myself for trusting this dealership again. On the drive home, I could feel vibrating in my steering wheel as I got up to freeway speeds. I mentally noted it, and continued on my way. I checked the tire pressure screen and saw that I had a wildly large swing in the pressures set after they installed the tires (recommended by Ford at 38psi, I had a range from 34-44psi). The next morning, I was washing my car and noticed that every single valve stem cap was missing which was new because I always check for the caps when I wash my car, which is frequently. I called the dealership and they let me make the drive back again to get me my valve stem caps. I drove home again, still with the vibrating in the steering wheel noticeable. I called the dealership the following business day to report the vibrating in the steering wheel. I made a follow-up appointment to take it in and have it evaluated. At this appointment I was also told there was an outstanding recall on the vehicle which they could perform, which why wasn't it mentioned the few days before when I first took it in during the safety check that was performed? I agreed to have the recall work performed as well, so they had my car for a few more days. After the wait, I picked up my car again, apparently the vibrating was because their balancing machine needed to be recalibrated. Or was it actually because the techs they employee didn't actually balance the tires? Or maybe my alignment that I paid for was never done. Easy to doubt the integrity of the dealer at this point with so many small errors over many years and visits. Today, I was changing my wheels and tires by myself because I don't trust the dealer anymore when I noticed two of my lug nuts on the front passenger tire are gone. Completely missing, gone on the road. I have changed my own wheels and tires for years, always torquing the lug nuts to the proper torque in the manual and have NEVER had a lug nut fall off as I drive. Did these jokers at the dealership torque the lug nuts to 150ft lbs? Probably not. Sloppy shoddy work, and now I have to replace my custom lug nuts on my own dime. Oh, and not to mention that the whole time my car is in the service bay, I am getting cold call texts from the salesmen, asking if I want to trade in my car and they guarantee they can get me a better payment on a new vehicle, which I know is impossible. Stop predatory overly-aggressive marketing. I CANNOT WARN ANYONE ENOUGH ABOUT THIS DEALERSHIP. PLEASE USE ANY OTHER DEALER IF POSSIBLE.
• TB

  Trevor Bates

  Oct 31, 2025
  2.0
  Recently purchase a used car from this place. This place needs help. Made a confirmed appointment to see a car. When I get there, the car is in the air in service, so wasted an hour driving, and had to come back next day. Salesman should have had it ready, or told me not to come. Had a small issue with car after purchase, that was a safety issue, so should of been checked by service department. Left a message at dealership, no one even acknowledged my message, and on that note, managers don't have direct lines or emails posted on their website, and the manager I left a message with never got back to me. To finish it off, it is required by law that dealerships do an emissions test if required, or at least give a certificate to have it done. Again, I got no response from the salesman when I left a message about it. What I did get were several requests to leave a good review. Why would I do that based on above?

Frequently Asked Questions About O'Meara Ford