Gerber Collision & Glass

Reviews

• KW

  Kirby White

  Oct 30, 2025
  1.0
  I had the worst experience of any auto shop/mechanic here. When I picked up my car from a collision my hood latch no longer worked, after they did front end repair. They argued either I didn’t tell them it was broken after the collision, or that I did it in the 12 hours I had the car before noticing given they denied any responsibility. Saying I didn’t mention it is extremely concerning given it was in a front end collision. So either they are lying about their “thorough” inspection, or just try to blame their customers for anything they miss. When I called them to handle the situation they were adversarial; before even offering to inspect the car denied it could be their fault. They also said they didn’t work anywhere near the front hood latch. They took off my front bumper, which most people would consider near that area. After talking to my insurance agent, I was convinced to go back. When I went back I was confronted with more denial and ignorance, claiming it was my fault for not knowing exactly what was broken in the collision, as well as trying to hold my car hostage for liability reasons clearly in an attempt to be annoying. They also said they didn’t replace a part they charged me for, an insane claim. Evidently no one has any idea what they are talking about. I took my car to Christian Brothers Automotive, who looked at it same day, and found my hood latch had been bent, likely from whatever tech leaning on it. They also fixed it for free, because they aren’t money grubbing, arrogant and adversarial. Would never recommend going to Gerber Collision for anything. As per federal law you have the right to take your car and get it repaired anywhere, I recommend anywhere but here.
• KK

  KRod

  Oct 14, 2025
  4.0
  I would recommend. After months of the repair being made there was a noise it made afterwards. They got the insurance approval and replaced the part.
• LM

  lori mccallum

  Sep 27, 2025
  5.0
  Gerber did an excellent job on our truck. Their communication and follow up were excellent and I would highly recommend them
• MS

  Miki Shockley

  Aug 18, 2025
  5.0
  Very professional, kind, and tough. Went to bat for us with a former insurance company like a bulldog.
• KS

  Krystal Sher’ee

  Jul 16, 2025
  5.0
  I’ve had to bring a car to Gerber three times over the last five years due to an accident not of my own fault. Dealing with someone else’s insurance, the chaos around dropping off and picking up a car, and the general inconvenience of an accident is brutal. Gerber helps rip the bandaid off with the least amount of pain. They work directly with the insurance company, arrange rental cars with rides to and from the rental facility, and give daily updates on the repair status. The staff is knowledgeable, friendly, and relatable. You get that small business feel that does business with honesty and integrity. I’ve always felt they do business with full transparency. They don’t tell you what you want to hear. They tell you what you need to hear, even if it’s not ideal. I have NEVER had any issues with repairs this shop does. I’ve had full hatchbacks replaced, fresh paint, and aftermarket modifications removed/re-installed with absolutely zero issues. No flaky paint. No improper installs. No false advertisement. And you’ll get your car back vacuumed and bathed. I will always recommend Gerber!

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