Take 5 Car Wash

Reviews

• MR

  Mary Liz Rhoad

  Feb 17, 2026
  1.0
  December 19, 2025 I entered the wash tunnel. Pretty quickly the moving belt sent my directly into the car that entered before me, plus 4 other cars ahead of them. All cars crashed together, and bounced against bumpers non stop without any sort of emergency stop triggering the car wash belt to stop. The car wash belt tried to keep us all moving forward. We looked like bumper cars. I signaled with my horn however an employee did not stop the system. I was stunned by the no response effort of the car wash employees. I looked into my rear view mirror and watched a huge white suv approach my small car. That suv crashed into me forcing my car into and against the car in front of me, and then pushed that car into the person in front of them causing all car bumpers to hit repeatedly together. Still nothing triggered the car wash system to stop. I then honked my horn non stop. Finally an employee stopped the system. It took a several minutes to resolve the situation before all cars were allowed to exit. One of the young male employees attempted to get the cars to move forward. He was EXTREMELY rude and disrespectful. There was damage to my car. Cost for repair over $2k. After exiting the car wash tunnel I requested to speak to a manager. The new assistant manager of three days called the manager. She was told by the manager I had to approach the other drivers in the tunnel for resolution for the damage to my car. He said the car wash wash not responsible for the damage to my car just because the system didn’t have an emergency shut off, and the system did not stop while each car continuously bounced off of each other. He told me I needed to find the white suv that hit me, and that car collisions between cars inside the tunnel had to be taken care of between customers. They gave me a plate number to contact the driver that hit me. He stated the car wash was not responsible for the tunnel collisions with all cars involved even though the belt moving us forward did not stop during the pile up of cars. I met with the manager the next day. I asked several questions for my clarification. With not even an apology from him. Until I asked. The next day December 20th I cancelled my membership. To date the car wash continues to charge my credit card. Unfortunately, I need to make contact with someone at the car wash again. I thought the termination of my membership was taken care of on December 20th.
• TA

  Tiffany Ames

  Feb 17, 2026
  5.0
  Always super easy and convenient here, the staff is always very friendly and helpful!
• BM

  Brijesh Mishra

  Jan 18, 2026
  1.0
  I am customer of take 5 since more than one and half years. Around 2 months back one of the their washing line (left one) had issues and blower was so hard removed my roof rain strips since then it is stopped that line only right side line is working And broke my back panel. They fixed roof strips and for back panel I was told they will came me back still no calls from them. And customer care says they are working on your case. It’s pathetic customer service and they damage my car.
• JD

  Jay D

  Jan 15, 2026
  1.0
  This is a scam. They charge you without your permission for a monthly recurring charge and do not let you cancel. Just call the number associated with their website. Try and cancel. You can't. The form looks like you can cancel but you can't! Update: after "owner response" below... to anyone reading this, please try to call the "dead" number below -- it is a loop and you can't talk to anyone or cancel even if you fill out the "cancelation form" -- again, this is a scam and you will be charged monthly ongoing without an option to cancel.
• MS

  Matt Smith

  Jan 12, 2026
  1.0
  I have had an annual membership at the Highland Ranch University car wash since it opened. When it was sold the 1st time it was fine, no real change in quality or service. Since the most recent change f ownership it is quite frankly the worst experience you could imagine while trying to simply get your car washed by a drive thru, non-human contact, machine. Up until the new change, members oils drive up, the arm would open after wading the window tag and you can head on in to the wash. I went there a little over a month ago and it was under construction. Went a few days later and was told to go the Town Center car wash as that one is working. Sure, by now I really needed a car wash. One that had been prepaid for with my annual membership. Within the last few days they have opened I have tried to get in, but I really don’t want to wait 30+ minutes to get a car wash in what used to takes literally seconds to do. The lines are so long you can’t get to Ace, it;’s an issue on many levels.