National Car Rental

Reviews

• JC

  Jas Conway

  Dec 19, 2025
  1.0
  If I could give 0 stars I would. The staff is sick. We exchanged a car that was desperately in need of major repairs. The hood pops open while driving because it won’t stay shut, there was a loose flap that was scrapping the tires and brakes causing this screeching sound, and clearly causing an issue with the breaks. They were extremely reluctant to help but did once they were threatened with attorneys. We ended up needing to return back to search for a missing wallet, only to learn that the car was back on the lot to be rented. On this mountain with the incoming snow I find it extremely dangerous to rent this vehicle to another family. Do not use them. And if you need help don’t count on Phyllis to assist unless you have attorneys on standby.
• TC

  Terry Christopherson

  Sep 7, 2025
  2.0
  I have been at the Executive Level on National for 20 years, National is the best, worldwide, I refuse to rent from anyplace else if possible. However the customer service last week at this location was really bad. We had to exchange out the car that we rented in Denver due to mechanical probs. Roadside assistance was amazing, they set us up for an exchange at this location since we were an hour away. The woman at Eagle County was rude, and dismissive. Not a word of concern for our inconvenience. We were in a sedan, she said they only had pickups, which was not true, we ended up in a small suv. This was not like normal National that is for sure.
• KO

  Kelly Opipari

  Jul 24, 2024
  5.0
  Incredibly helpful agent with a good sense of humor. So glad I chose to drop off the car here. Luke was the manager we worked with.
• RS

  Ryan Schweikert

  Mar 18, 2023
  5.0
  It was an absolute pleasure to work with Luke Hayden. He completely turned around our otherwise-poor experience with Enterprise Roadside assistance and went above and beyond to make sure we had the appropriate vehicle for a cross-state road trip. One of the best customer service experiences I’ve had - call and ask for Luke.
• RB

  Rajesh Balu

  Jun 30, 2018
  3.0
  Nice experience

Frequently Asked Questions About National Car Rental