AutoZone Auto Parts

Reviews

• LB

  lynnet billings

  Feb 25, 2026
  5.0
  Davene goes out for way above and beyond to help customers she has the best customer service
• CS

  Charles Staples

  Feb 9, 2026
  2.0
  Had to share. I've been to this store often, usually an acceptable experience. I need a battery today. I called ahead and asked if they had someone available to install it (they usually do, but just checking before a drive a car over with a dead battery). They did. I jumped the car and drove over (3 miles at most). I walked in and asked the lady at the register if I could purchase and have someone install a battery. She said no. I explained I had spoken to someone on the phone who said otherwise. She grabbed another lady, the manager, who said yes, and proceeded to let me choose a battery. She looked and said "this one will work". She ran to get someone to pull one and I noticed several cheaper if she just scrolled down the page which had searched for my make and model. Oh well, not that much cheaper. I paid and the POS system would not accept my credit card. Tap, no. Insert, no. Slide, still no. A few tries. We moved to another register. The same. I had used this card just hours before. Finally on the final register it went through. We went outside to drop it in. (Oh I also had to buy a kit with jelly and felt pads for like $10, not a bad idea really). We kind of double team it to remove the old battery (she didn't know where the clamp was) and at that point she noticed the battery was the wrong size. Either the computer was wrong, or the guy pulled the wrong one. So back inside. The next one was actually cheaper by $5 dollars, so back to the working register to credit me. While we were doing that, a guy storms toward the door, gets there and u-turns, comes back and yells "who's the manager". It was the woman helping me. He starts ranting that an employee was incredibly rude. The first woman I worked with. She just screamed back that he should go to another store if not happy. He said gladly. From that point, fine, took about 3 minutes and I was up and running. Only 45 minutes to replace a battery. This was the worst service I've had in a long while (which I suppose is a good thing). That particular store has had hiring problems and I think it's catching up to them.
• SS

  Steven Sansen

  Jan 29, 2026
  5.0
  Well it's the go auto parts store for most things. Staff was great and helpful.
• AM

  Anna Miller

  Dec 29, 2025
  5.0
  10000000000% recommend this store! I’m from Wyoming, we went down to DIA to pick up a kid from there late Sunday Dec 29th, started our journey back home that night. I googled closest parts store to test the battery. It was between o’Reilly or AutoZone on Firestone blvd. So we rolled into AutoZone an hr before closing. The lady and young gentleman working went up and beyond. They could have easily said all we can help you with is the parts and washed their hands of us. But neither did! Come to find out it was my alternator that was toast. They checked on us, let us use their tool cart. The lady stayed an hour after their closing time!! She didn’t have to but she chose to stay. We ended up replacing my alternator in my car in two hours and was able to make it home back to Wyoming. Their positive attitude really helped the shitty situation we were in. AutoZone give these two a bonus or some kind of recognition!!! This is why I go to AutoZone. The customer service is always hands down the best and now I can include CO as a favorite store, since Casper Wyo has two great stores!!! I didn’t catch their names but thank you for your help and your kindness during a stressful time. Thank you from the bottom of our hearts!!
• SL

  Samantha Loon

  Oct 31, 2025
  5.0
  I received excellent service from Kay when I went to get my battery tested and then replaced. If it wasn’t for her I would have been in quite a pickle. I highly recommend this Auto Zone store. It is blessing that there’s good people like Kay in this world and this Auto Zone store is lucky to have her as an employee. I have been to Auto Zones in the past that were not as pleasant so I was hesitant to come but, in the end was more than impressed with the service.

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