Many customers reported poor communication and unhelpful responses from customer service representatives, leading to frustration and dissatisfaction.
Service Reliability
Numerous reviews highlighted issues with the reliability of roadside assistance, including long wait times and failure to dispatch help.
Billing Issues
Several customers experienced problems with billing, including unauthorized charges and difficulties obtaining refunds.
Mixed Experiences
While some customers praised specific representatives for their helpfulness, overall experiences varied greatly, with many expressing disappointment.
MJ
Mary Jones
6 days ago
5.0
The young lady was so very helpfull! She was so.kind to help me with all my questions and help me find every thing I needed So very glad I have Good Sam
PW
Pam Workinger
6 days ago
5.0
I spoke with Brandon F today. I was a supervisor in a call center over anywhere from 13 to 17 people. I wanted his supervisor to know what a great job he did on my call to him today. He made sure he had my contact number should the call drop before he got to finish taking care of me. He confirmed who I was and the teason for my call. He felt very genuine to me and not like he was reading from a script. Very personable. It was my fault I didn't get my discount as requested by 12/31/25. He just said things happen. Great rep! I was impressed!
JW
James Wright
6 days ago
5.0
Far better pricing than AAA which has become an uncaring conglomerate. Time will tell for service. Salesperson was excellent
JB
jacob bailey
Dec 19, 2025
1.0
Over promise under deliver , they have terrible communication and have yet to provide me with anything but headache , I purchased the platinum plus and when months later I. Needed a 8 mile tow they told me I was going to be out of pocket 900 dollars , I was told something. Completely different when they “ sold me the premium package “ this is a absolute scam and the service is trash do not recommend
DC
Deo Curts
Dec 16, 2025
3.0
Won't refund elite membership. Only 2 days ago. Was online to pay for my original standard membership.
3 charges hit my debit card. 1 was for $99 elite membership. Their websight signed me up. Now they won't refund the charge.
This customer care woman. Rambled on about policy.
Wow what do they do when you call for a tow or something else there charging you for.
Are they gonna hide behind policy???
And us there a real Marcus or is he just a fictional marketing ploy.??
Only 362 more days untill i cancel elite membership.
Beware.
Update: as of 12-22-2025 Good Sam rufunded all my money. Thanks for your action....
Frequently Asked Questions About Good Sam Roadside Assistance
What services does Good Sam Roadside Assistance offer?
Good Sam Roadside Assistance offers services as an RV dealer, RV repair shop, RV supply store, and trailer repair shop.
Where is Good Sam Roadside Assistance located?
It is located at 64 Inverness Dr E, Englewood, CO 80112, United States.
What are the business hours of Good Sam Roadside Assistance?
The business is open Monday to Saturday from 9:00 AM to 6:00 PM and is closed on Sundays.
How can I contact Good Sam Roadside Assistance?
You can contact them by phone at +1-800-842-5351 or visit their website at https://roadside.goodsam.com.
Does Good Sam Roadside Assistance provide services in languages other than English?
Good Sam Roadside Assistance provides services in English.
Which nearby places could customers visit for insurance services around Good Sam Roadside Assistance?
Customers can visit Good Sam Insurance and Good Sam ESP for insurance-related services near Good Sam Roadside Assistance.
Are there nearby counseling or mental health services to visit along with Good Sam Roadside Assistance?
Yes, nearby counseling services include Aerie Counseling, Thrive Couple and Family Counseling Services, Sovereign Soul Counseling, and Your Pediatric Psychologist.
What legal services are available near Good Sam Roadside Assistance?
Nearby legal service providers include McGuire Law, EKW Law Group P.C., and Baker Law Group LLC, offering various legal assistance including immigration, family law, and general services.
What nearby services could assist with home or construction needs?
Near Good Sam Roadside Assistance, Ajm Framers and Rocky Mountain Construction Company provide contractor and construction services, while Rize Construction LLC offers building supplies.
Are there financial services accessible near Good Sam Roadside Assistance?
Yes, nearby financial service providers include Notion One, Cherry Creek Investment Advisors, Paller Financial Services, Nick Barta - Top Mortgage Loan Originator, The Nick Barta Team at Security First Financial, David A Lesjak, and Shawna Downs.