Good Sam Roadside Assistance

Reviews

• MC

  Mrs Carp

  3 days ago
  1.0
  When I signed up for this service I was moving too fast and thought I was signing up for AAA. Even though I googled AAA this service is what popped up first and without reading I started signing up. The agent I spoke to convinced me that this was a legitimate service. I've had it for almost a year now but still have several months of service left. I have 2 cars, a 2004 and a 2019. The main thing I have used the service for is flat tires and a couple jumps. I called today to get a jump and I was told there is a flag on my account for using the service too much and I would have to pay for the jump out of pocket. Something I never experienced when dealing with AAA. Of course I refused to pay for the jump since I technically already did. Also, this place is in Colorado so if you ever need customer service beyond roadside assistance you have to wait until 10 if you're in Ohio to speak with someone. I do not recommend this service. Stick with AAA.
• N7

  Nunyabiz 777777

  6 days ago
  1.0
  What a scam. I wish I would have read all the terrible reviews before we joined their "elite" program. We sure don't feel elite getting screwed for $450. That's several YEARS of premium on one transaction. ☹️👎🏼 I'm shocked. I have been a Marcus Lemonis fan for years.. having met him in person and seeing his integrity 1st hand, I signed up with His Sams thinking they were a trustworthy and reputable company, that would take care of their customers. Boy was I wrong. A simple transaction has now turned into a nightmare. I will be canceling all of our policies with them and suggest you do the same. They will short change you by HALF! We've never had any problems with AAA and even our regular auto insurance company's who are known for screwing their customers have never done this to us! 👈🏻 Absolute SCAM. Shame on you Good Sam's. Please pass this on to Marcus, so he knows what he's putting his name on! 👈🏽
• IA

  I. A.A

  Mar 3, 2026
  1.0
  worst company ever. refuse to tow you to where you need to actually go,refusing to cancel my auto renewal and complicating it for no reason and not letting me get a refund(even tho i made my membership a couple of days ago and haven't used it once).Now i have to go to the bank and manually cancel the subscription/auto renewal because “Good Sam” refuses to cooperate.Customer support also very rude.VERY HIGHLY recommend staying away from this scamming company.save your time and money and just go for AAA for the same price and way better service.(Good Sam also pops up first when you search up AAA membership because they pay money to get sponsored by google to be able to scam more people and steal AAA’s clients so beware of accidentally clicking on their link.).Avoid this company at all costs.
• LH

  Les Hopson

  Feb 22, 2026
  2.0
  Good Sam Roadside Assistance Platinum Plus plan did not come through for me. Traveled to Alaska and Canada in summer 2024 in our class C motorhome. Unfortunately the diesel emissions system had issues and we were in limp mode (thanks to modern diesel emissions systems) which limited us to 5 mph). Thought we would be able to get it fixed in Whitehorse, YK, but no one wanted to touch a Mitsubishi Fuso. So the only qualified repair facility was in Anchorage, AK. Good Sam rep would contact repair facilities in Whitehorse and they would contact me. After finding out what I had they would not agree to diagnose or attempt to repair it. So Good Sam stated that there is a $1500 limit and anything beyond that is on me. The best towing quote I got was $12000 USD to Anchorage, AK. I ended up calling the repair facility in Anchorage and they helped me diagnose the issue. I ordered parts and had a local car dealer in Whitehorse to install parts. That got me back on the road. So there are limits regardless what Good Sam tells you when reading their ads.
• WA

  Won For All

  Feb 14, 2026
  1.0
  DO NOT PUT YOUR SAFETY OR MONEY IN THIS COMPANY! Their call center is in Philippines but their phone is registered in Denver Colorado. When you google search CAA, Good Sam comes up first so when my brother bought the membership for me, he thought he was patronizing CAA rather than these scammers. I'm in Ontario Canada and I needed a tow truck to take my vehicle 3 doors down to a service center. I called Good Sam for a tow using my premium membership and I was told I'd have a tow truck within a few hours. A few hours later they call me back and say they can't find a tow truck but they'll have one here later in the evening, someone would call me when they're enroute - nobody called, nobody came. The next morning I called again and they say they sent my call to a case worker who was looking at my file. I asked why, since it was a simple dispatch call, why do we need a case worker?! They had no answer. Eventually, at 10am a massive flat bed truck shows up to my residential street but can't fit into my driveway since it's the size of a city block, so I cancelled the call. Good Sam dispatch then told me that they're sending another tow but it would take 9 hours lol. At this point, I contacted a local tow company and paid the extra money for a tow truck that showed up within the hour. I know that Good Sam won't respond to this because they only seem to respond to positive reviews, never addressing concerns or complaints from their members which only further validates their incompetence and lack of desire to correct their issues. I've read many other reviews here and it seems like Good Samaritan is putting peoples lives in danger on a regular basis.

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