Gerber Collision & Glass

Reviews

• JN

  Jeff Neubauer

  Feb 10, 2026
  5.0
  Had a collision and dealing with the process was a mix of awesome and huh? The folks at Gerber (especially Kayla) made the many steps easy while the other insurance carrier chose to harass me (my insurance company was ok). Thank you Kayla & Gerber!
• JA

  Jon Alli

  Feb 5, 2026
  5.0
  Liam and everyone at the front desk were awesome. The communication was great as well. I went to 2 shops prior to this place, and was told I had to get an entirely new bumper. Liam did a perfect repair on my car without needing to get a whole new part (and for less than half the cost of the other shops). Thank you guys!
• CK

  Caitlin Kelly

  Feb 3, 2026
  5.0
  Nick is awesome and helped me through a really stressful issue with my insurance company today. Super professional and have helped us with multiple repairs on other vehicles. Thanks again, Nick!
• JG

  Jody Grace

  Jan 30, 2026
  5.0
  Great experience beginning to end - great communication. Worked seamlessly with my insurance. Nick kept me informed throughout the repair process and the completion date estimate was spot on
• CG

  Conner Griffin

  Dec 17, 2025
  1.0
  I was recently involved in a hit‑and‑run accident. After months of waiting, staying vigilant, and fighting with my insurance company, they finally approved me to get my car repaired. I made the mistake of letting them recommend repair shops and agreed to Gerber Collision, since it was close to my apartment. Unfortunately, working with Gerber was exhausting from the very beginning. Once they received my information from the insurance company, scheduling an appointment felt like pulling teeth. Their process was: -Either scheduling weeks out on the calendar, or -Requiring me to deal with a slew of logistical hurdles that made it nearly impossible for someone with a full‑time job to take 2–3 hours out of their day just to sit around for an estimate. I found Gerber’s procedures and policies surrounding estimates and appointments to be both ridiculous and counterintuitive. -Why can’t I simply drop off my car and let them inspect it on their own time? -Why must I sit through the entire process in person? -Why hasn’t Gerber embraced the digital age, where most companies now allow online scheduling and communication? -Why do their phone representatives consistently provide poor customer service, giving the impression they don’t care whether I choose to do business with them or not? After a couple of days of frustrating back‑and‑forth, I decided to move my repair over to Caliber Collision, located just down the street. The difference was night and day. At Caliber Collision: -I was able to set up nearly everything online myself. -My appointment was scheduled for the very next day—not weeks later. -The staff were kind, professional, and reassuring. -I felt confident leaving my car with them, trusting that it was in good hands. This level of customer service and efficiency is something Gerber completely lacks. Gerber, take note: if you want to compete, you need to modernize your systems and prioritize customer service. Otherwise, you’ll continue to fall behind. After this experience, I now understand why Gerber Collision consistently has lower reviews compared to Caliber Collision. To anyone reading this: save yourself the headache and go to Caliber. The process will be ten times more seamless and far more worth your time. I refuse to do business with companies that don’t care enough to meet even the bare minimum standard of service.