Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Matt, Eli, and Adam.
Rental Experience
Overall, customers reported smooth and efficient rental processes, although some experienced issues with vehicle availability and long wait times.
Communication Issues
Several reviews mentioned poor communication regarding reservations and vehicle availability, leading to frustration and negative experiences.
Safety Concerns
A few customers raised concerns about vehicle safety checks, specifically regarding issues like non-functioning headlights.
Mixed Reviews
While many had positive experiences, there were significant complaints about rude staff and unprofessional behavior from certain employees.