Enterprise Rent-A-Car

Reviews

• KH

  Kenneth Hee

  Nov 16, 2025
  5.0
  Andrew and Zane were very professional and efficient! Pickup and dropoff were quick and easy, these two were great!
• JJ

  JimAirborne25

  Nov 6, 2025
  5.0
  Rental was upgraded but not upcharged for the reservation I had placed. The return agent was also understanding that being a gallon shy of the pickup volume, and took off the charge for the gas that the system automatically added.
• RT

  Renae Turner

  Oct 29, 2025
  5.0
  Always a pleasure renting from this location. Brock and the gentlemen that helped me initially with my rental were great.
• HR

  Helena Rawadi

  Oct 17, 2025
  5.0
  i’ve rented from enterprise several times but this is the first time i’ve had such sensational service I HAD to write about it. Matt took such phenomenal care of me!! He ensured the rental process was streamlined and took so much care ensuring I knew every feature of the car. He patiently answered all of my calls and questions through the duration of the rental period. This is by far the best rental experience i’ve had with and it’s directly due to the phenomenal staff at this location. Thank you so much Matt for all your help!! Your level of care took my time renting from service to hospitality your diligence cannot be ignored and makes all the difference.
• JV

  John Veeder

  Oct 3, 2025
  2.0
  Please read, this is a real review. We have been long-time customers of Enterprise and have even purchased vehicles from there company in the past. Because of this, we trusted Enterprise to provide a dependable experience for our long-awaited vacation. After many years of working and saving, my wife and I finally planned a trip to celebrate our retirements. Unfortunately, our experience was disappointing. We reserved an SUV nearly two months in advance. The night before our departure, Enterprise called to confirm the reservation, and once again assured us that an SUV would be ready for pickup at 7:00 a.m. in Denver. However, upon arriving, we were told our car would be delayed and asked to wait at the airport. We ended up waiting a total of nearly six hours—first three, then another three. Finally we decided to just hire the ubber and come to their office. While en route, we received yet another call asking if we still wanted a vehicle. It was like, maybe if we had to sit a whole day, we would give up. When we arrived at the office, there was a long line of very frustrated customers, many of whom were openly upset about similar issues. We did eventually receive an SUV, but it was obvious the vehicle had not been properly cleaned, and the situation at the office felt so tense that we quickly loaded our luggage without even reviewing the car’s features. As senior citizens, this atmosphere felt uncomfortable and even unsafe. We want to make clear that we do not fault the front-line employees. They appeard more frustrated then some of the customers. In fact, we felt sympathy for them as they were left to deal with multiple angry customers, all while trying to manage unrealistic promises made by the reservation system. The real issue lies in Enterprise’s procedures. If reservations are confirmed in advance, customers should be able to rely on those assurances—especially at a busy airport location. We do appreciate that Enterprise offered us breakfast while we waited at the airport. It was a kind gesture, but it did not change the fact that nearly the entire first day of our long-awaited vacationa, day meant to celebrate our retirement, was lost to waiting outside with our luggage. Enterprise had built a great reputation over the years, and that is why this experience was so disheartening. Maximizing reservations without the vehicles to fulfill them may benefit in the short term, but it damages long-term customer trust. We sincerely hope that improvements are made so future customers—and your employees—do not face the same disappointment. Respectfully, John & Gail Veeder P.S. After trying to contact Customer service, to leave feed back... which was only a chat option, I was instructed to just leave a Google Review and Managment reads the reviews on line on a regular basis. To think if I wanted a call back, or wanted to include confirmation numbers or other personaln information ,I'd have to put that out in the public in hopes of getting a response.

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