Horrible - we picked up a smokers car - noticed immediately when we picked it up since we are non-smokers even though there were many car fresheners as if someone were trying to cover the smell. I am now being charged a $205 cleaning fee for the car smelling like smoke. Their customer support is text only which takes FOREVER if you can even get a response from them. I asked them to check the records of the car to see if the person who had it before me was also charged for the smoke smell and they told me they would look into it within 2-4 business days. I’ve already been charged the fee and the customer support is USELESS. It was a decent experience until now. I will update if I ever hear back from customer support but this has been AWFUL. I’d recommend using a different service with at least decent customer support.