Avail - CLOSED

Reviews

• BW

  Becky Weber

  Oct 15, 2023
  1.0
  This was the worst experience I’ve ever had with a company hands down. 1. App was glitchy trying to add a second driver. So bad we gave up. 2. Picking up the car required the security guard in the garage to come unlock two separate doors because there wasn’t a way for the car to get out without it. 3. When returning the car the garage was locked and it took almost two hours with the customer service chat rep to finally drop the car somewhere. 4. I continued to receive reminders to drop off my car when already dropped from the automated bot. I confirmed with customer support that I wouldn’t be charged a late fee. 5. This morning I received a $104 late fee even though I returned the car 4 hours early. When I asked for a refund we were sent a $10 credit. When I asked to be transferred to a manager the person told me he was the highest level of support.
• MH

  Mike Harvey

  Sep 26, 2023
  1.0
  Worst case service ever. Never leave your car with these people to rent out. It's almost impossible to use and you can't talk to a human when there's trouble, even though there's an 800 number for you to call. Then they'll charge you$150 to clean your car, even though it says it doesn't have to be spotless. We spent 20 minutes vacuuming or car before turning it in then got charged $150 to clean it. With no proof of pictures, just what they said. What a joke

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