Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like Anthony and Nicholas for their exceptional service.
Cleanliness Issues
Several reviews noted that the cars were not clean upon pickup, with reports of sticky interiors and dirty exteriors.
Rental Process
The rental process was generally described as quick and efficient, although some customers experienced long wait times during peak hours.
Billing Concerns
There were multiple complaints regarding unexpected charges, including cleaning fees and issues with deposits, leading to frustration among customers.
Location Convenience
The location near Union Station was appreciated for its accessibility, although some customers found the drop-off process confusing.