SIXT Rent a Car - Denver International Airport (DEN)

Reviews

• JM

  JUSTIN MARTINEZ

  3 days ago
  2.0
  Initial thought: 1. Nice Car just another rental . 2. Place seems a little disorganized. They dont seem to stress about the car with ANY kind of preliminary walk through or inspection. Oh well i got insurance anyway . 3. Drop off with no incidents. Good to be back home . Again no inspections other than checking for keys and that gas had been topped off . 4. A week later I get an email saying they have found damages (which is a plural word ) including chip to passenger side window of the car .WTH Sixt, What are you guys pulling now ? 5 Final thought . Congrats your little make believe chip in windshield that you are trying to blame on me is going to cost you business and more than any little money you get from insurance for a little chip . # Best Friends run a Travel Agency. Do not use SIX T!
• JC

  James Carlson

  5 days ago
  2.0
  I'm waiting to finalize my review based on the outcome of a couple claims that Sixt is claiming. I fly in multiple candidates to interview every year and have never had an issue with Sixt. I've always liked the cars, and the service. I've been renting with them for over 10 years, and have probably 40 candidates that I've set a rental up through them. All of a sudden, I've had two claims in the past three weeks from two candidates. I find this highly suspicious. For the second claim, I was able to see a picture...but I do not see any damage what so ever. I tried calling to voice my concerns, but spoke with someone off shore who said since I wasn't the driver, they couldn't help me. I'd love to have the confidence to continue renting from them on a regular basis, but unless I can speak with someone and get resolution, my trust in Sixt (at least the DIA Sixt) is gone.
• YJ

  Y. J.

  Nov 11, 2025
  2.0
  I've given this more than one star only because the car itself was good and the shuttle drivers were very kind. However, the sales process was deeply manipulative. We were pressured into buying a "highway express pass" that was completely useless, as the express lanes were closed the entire time. The agent knew we were only making a single round trip between Denver and a ski resort, so they had sufficient information to know this pass wasn't economical for us. Instead, they hid this knowledge and implied it would save us money, which is disgraceful. Furthermore, when selling us a vehicle upgrade, the agent was dishonest. They claimed our original booking was for a BMW X1 (it was for an X5 or similar—a ridiculous comparison). They then offered an "upgrade" for "$70," deliberately omitting that this was a $70 per-day charge, not a flat fee. This is a classic bait-and-switch.
• DF

  Dave F

  Nov 11, 2025
  2.0
  All of the service people dealing with getting and returning the car were excellent, as were the guys driving the shuttle. The rental car was also great and I had no issues with it. My biggest gripe is that the person behind the desk after I got there, who completely ignored that I had reserved one kind of car and tried to upsell me with a much more expensive car along with a way more expensive insurance option than what I reserved -- more than twice the price that I reserved on the website! It seemed very much like a bait-and-switch, and I worry about tourists who don't have a strong grasp on the English language. And they also nickle-and-dime you for all kinds of options that aren't really worth the cost. For example, I could pay a $40+ fee to not have to return the car with a full tank of gas. Maybe for a big SUV, that might be worth it, but for the sedan I rented, it only cost $20 to fill up the tank anyway. And the daily charge to use the in-car nav system is also a huge waste of money if you have a nav program like Google Maps on your phone. I really don't think I will ever use this company again.
• LS

  Laura S

  Nov 6, 2025
  1.0
  NEVER EVER RENT A CAR FROM SIXT – RENTER BEWARE Absolute worst car rental experience ever. Mine is a story of turning a 1-day car rental (totaling $181.21) into a false damage claim of $1,037.21 that I’ve been fighting for a full year so far with no end in sight. Sixt’s history of aggressively pursuing shady damage claims resulted in a class action lawsuit where Sixt has agreed to an $11.07 million settlement to resolve a lawsuit alleging it systematically imposed unfair, deceptive, and unauthorized charges for rental car damages. The settlement received preliminary court approval in February 2025, with the final approval hearing on July 15, 2025. Google “Sixt Class Action Lawsuit” to find all the slimy details. I wish I had known this beforehand, as I never would have rented a car from Sixt. Dealing with the Sixt Claims Department is like pounding your head against a brick wall. You will not find any sign of intelligent life there. They are unresponsive and their emails are incoherent. Most importantly, Sixt is unaware of the terms and conditions of their own rental contract and they refuse to abide by them. I have sent Sixt photographs proving that their damage claim is false. Sixt’s only tactic is to stonewall and then send you to subrogation and then to collections. Reading the 1-Star reviews, you will find that this tactic coerces most people into giving up and paying. I am now fighting the claim with Summit AR which is Sixt’s chosen collection company. No sign of intelligent life there either.

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