Enterprise Rent-A-Car

Reviews

• AK

  Adrianne Kral

  Mar 14, 2026
  1.0
  This location failed to confirm our reservation 24 hours in advance and instead called an hour before pick up to let me know they had no vehicles for our reservation. They proceeded to tell me they had moved my reservation to the airport location and they would have what I reserved. We drove out to the airport to find that the Castle Rock location had not transferred our reservation, but cancelled it. Due to spring break, the airport could also not accommodate our reservation and request for a three row SUV. I returned a call to this location with the update and they basically said “sorry, we can’t do anything for you.” I requested a manager call me back and they never did. I had to cancel our entire trip to Phoenix because this location could not do their job sufficiently.
• JS

  Jason Stephens

  Mar 13, 2026
  5.0
  They were really great to work with. Nice folks.
• LB

  Louie Barela

  Mar 3, 2026
  5.0
  The Enterprise representative answered all my questions and took care of all my needs and provided me with a great car, just what I needed temporarily!
• NN

  Niema

  Feb 23, 2026
  5.0
  During my recent visit to this Enterprise branch, Taylor delivered an exceptional caliber of service. I typically work with Andy, who was unavailable this time, but Taylor stepped in seamlessly and ensured every detail was handled with precision and efficiency. Both Taylor and Andy consistently operate with a level of professionalism, competence, and client focus that dramatically exceeds expectations. They understand how to build trust and create a completely frictionless experience. They are absolute assets to the Enterprise brand, and their standard of service is the reason I continue to do business here.
• MM

  mike moharer

  Feb 22, 2026
  5.0
  Exceptional Customer Service at Enterprise Rent-A-Car – Castle Rock, CO (Caprice Drive) I've rented from the Enterprise Rent-A-Car on Caprice Drive in Castle Rock, Colorado multiple times, and I recently had the opportunity to work with both the previous team and the newly onboarded crew at this location. With any staff transition, I wasn't sure what to expect, but I should have known better. Enterprise's reputation for quality, consistency, and top-tier customer service absolutely held up, and the new team didn't just meet expectations, they exceeded them. Reggie was incredibly understanding, flexible, and genuinely helpful from start to finish, the kind of rental experience that makes you want to come back. Andrew, the branch manager, went above and beyond to accommodate me for what turned out to be a very minor inconvenience, one that barely registered thanks to how solution-oriented and accommodating the whole team was. While I was there, I also watched Ben provide that same attentive, customer-first care to another guest, which told me this isn't a one-off, it's the standard at this Castle Rock Enterprise location. That level of consistent, above-and-beyond customer service is rare these days. If you're searching for a reliable car rental in Castle Rock, CO, whether it's a quick trip, an insurance replacement rental, or a long-term rental... the Enterprise Rent-A-Car on Caprice Drive is the branch to choose. Friendly staff, flexible service, and genuine care for the customer. Highly recommend

Frequently Asked Questions About Enterprise Rent-A-Car