Business Details
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Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the Castle Rock area, turn to Safelite AutoGlass . Those in central Castle Rock or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 1133 Caprice Drive, Safelite AutoGlass Castle Rock repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage™ today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
210 reviews
5 stars
144
4 stars
11
3 stars
5
2 stars
4
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many customers praised the technicians for their professionalism and efficiency, several reviews highlighted significant issues with service delivery, including missed appointments and poor communication.
Customer Communication
Customers expressed frustration over lack of timely updates regarding appointments and service status, with some reporting no calls or notifications when their vehicles were ready.
Accountability Issues
Multiple reviews indicated a lack of accountability from the staff regarding mistakes made during service, leading to customer dissatisfaction and loss of trust.
Positive Experiences
Despite the negative feedback, numerous customers reported positive experiences with friendly staff, quick service, and high-quality work, particularly praising specific technicians.
Administrative Challenges
Several customers noted issues with cost transparency and administrative processes, including unexpected price increases and difficulties in obtaining receipts.
- CTCaley Tabola1 day ago5.0Safelite im castle rock has great service and great people working there. Highly recommend.
- RNR NNov 14, 20251.0Safelite came out to replace the windshield on my daughter's car a few months ago. The technician was not friendly and actually seemed angry, irritated, and in a rush. For customer service and courtesy, I'd rate him a zero. If this is the kind of service offered, then I will take my business elsewhere in the future.
- CJchen jianNov 12, 20255.0Had my windshield replaced by Michael and Justin from Safelite AutoGlass — they were awesome! Super professional, on time, and explained everything clearly. The new glass looks perfect, and the recalibration went smoothly. Couldn’t ask for better servi
- ACAaron ChaseNov 11, 20251.0Unbelievably bad website and unable to talk to a human after messing up my windshield. Finally just had to drive down and force my way in so they can fix what they screwed up. Did they fix it? Nope.
- KSKatie SmartNov 7, 20255.0They do a great job! I’ve been to this location twice in the last few years to repair/ fill cracks in my windshield. Dealt with different people on their team and they are always so wonderful! From the people at the front desk to the technician - just really great customer service (rare these days) - communicative, quick and efficient. They do a great job!
Frequently Asked Questions About Safelite AutoGlass
What types of auto glass services does Safelite AutoGlass in Castle Rock offer?
Safelite AutoGlass provides auto glass installation and repair services, including windshield chip and crack repairs, door glass replacement, and windshield wiper replacement.
Where is Safelite AutoGlass located in Castle Rock?
Safelite AutoGlass is located at 1133 Caprice Drive, Castle Rock, CO 80109, USA.
What are the business hours for Safelite AutoGlass in Castle Rock?
The shop is open Monday to Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does Safelite AutoGlass in Castle Rock offer mobile auto glass repair services?
Yes, Safelite AutoGlass offers convenient auto glass repair and replacement services both in-shop and via mobile service in the Castle Rock area.
Can I make an appointment online for auto glass repair at Safelite AutoGlass in Castle Rock?
Yes, you can book an appointment online through their reservation link provided on their website.
What payment methods are accepted at Safelite AutoGlass in Castle Rock?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as methods of payment.
Does Safelite AutoGlass in Castle Rock provide a warranty on their windshield repairs?
Yes, windshield repairs come with a national lifetime warranty as part of the Safelite Advantage™.
Are there any nearby automotive repair shops close to Safelite AutoGlass in Castle Rock?
Yes, nearby automotive repair shops include Binswanger Glass, Double 'D' Auto Repair, and Vogel Auto And Diesel, providing additional options for vehicle services near Safelite AutoGlass.
What dining options are available near Safelite AutoGlass in Castle Rock?
Nearby dining options include Old West Bar B Que, Jack in the Box, Village Inn, Los Santos Mexican Restaurant, and The Park Company Sports Bar and Kitchen for a variety of meals before or after your auto glass service.
What amenities are available near Safelite AutoGlass for customers visiting the area?
Customers can find amenities like gas stations (Circle K), car rentals (Enterprise Rent-A-Car), and fitness centers such as Rocky Mountain Krav Maga and Project Fit nearby for convenience during their visit.