Safelite AutoGlass

3.9
218 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Castle Rock area, turn to Safelite AutoGlass . Those in central Castle Rock or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 1133 Caprice Drive, Safelite AutoGlass Castle Rock repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage™ today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
1133 Caprice Drive, Castle Rock, CO
80109, United States

Hours

Reviews

3.9
218 reviews
5 stars
148
4 stars
11
3 stars
6
2 stars
4
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported poor communication and unprofessional behavior.

Timeliness

Several reviews highlighted issues with timeliness, including missed appointments and delays in service, leading to frustration among customers.

Quality of Work

The quality of windshield replacements received mixed reviews, with some customers satisfied with the work done, while others reported issues such as cracks appearing shortly after service.

Scheduling Issues

Many customers experienced difficulties with scheduling appointments, including no-shows and lack of follow-up communication regarding their service.
  • GA
    Grant Applegate
    Jan 3, 2026
    5.0
    Replaced windshield quickly and did a great job at reasonable price.
  • TF
    Todd Fulton
    Jan 1, 2026
    5.0
    Great service. In and out in less than 30 minutes. Scheduled online and free using my insurance.
  • JJ
    John
    Dec 25, 2025
    1.0
    One star doesn’t do this business justice. Google should allow us to rate them 0 stars. Their customer service is a nightmare. You cannot even call the location directly. And the reps you can get on the phone are incompetent. The price I was quoted was a clear example of a company exploiting its customers. Do yourself a favor and go to a local company like Crack Attack. They aren’t a corporate conglomerate like Safelite that seeks only to exploit customers for maximum profit.
  • BH
    Betsy Hoover
    Dec 20, 2025
    5.0
    Joseve is amazing! He want above and beyond to help me!
  • CH
    Codey Herrera
    Dec 2, 2025
    1.0
    We had our windshield replaced here. Two days later it started to crack from the side of the glass. They have refused to replace the glass despite it being due to poor workmanship. If you want to have your glass replaced once, I recommend avoiding this location. Their management is unprofessional and their workmanship poor. And don’t believe the falsities in their response to this review. There are myriad reviews and comments online that this is a common, dishonest business practice of Safelight. I have requested that they honor an objective third-party evaluation of the glass. Safelite has said they will not honor a third party evaluation because they know their work will not withstand scrutiny from an auto glass professional.

Frequently Asked Questions About Safelite AutoGlass

What types of auto glass services does Safelite AutoGlass in Castle Rock offer?

Safelite AutoGlass provides auto glass installation and repair services, including windshield chip and crack repairs, door glass replacement, and windshield wiper replacement.

Where is Safelite AutoGlass located in Castle Rock?

Safelite AutoGlass is located at 1133 Caprice Drive, Castle Rock, CO 80109, USA.