Safelite AutoGlass

4.0
210 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the Castle Rock area, turn to Safelite AutoGlass . Those in central Castle Rock or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 1133 Caprice Drive, Safelite AutoGlass Castle Rock repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage™ today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
1133 Caprice Drive, Castle Rock, CO
80109, United States

Hours

Reviews

4.0
210 reviews
5 stars
144
4 stars
11
3 stars
5
2 stars
4
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Quality

While many customers praised the technicians for their professionalism and efficiency, several reviews highlighted significant issues with service delivery, including missed appointments and poor communication.

Customer Communication

Customers expressed frustration over lack of timely updates regarding appointments and service status, with some reporting no calls or notifications when their vehicles were ready.

Accountability Issues

Multiple reviews indicated a lack of accountability from the staff regarding mistakes made during service, leading to customer dissatisfaction and loss of trust.

Positive Experiences

Despite the negative feedback, numerous customers reported positive experiences with friendly staff, quick service, and high-quality work, particularly praising specific technicians.

Administrative Challenges

Several customers noted issues with cost transparency and administrative processes, including unexpected price increases and difficulties in obtaining receipts.
  • CT
    Caley Tabola
    1 day ago
    5.0
    Safelite im castle rock has great service and great people working there. Highly recommend.
  • RN
    R N
    Nov 14, 2025
    1.0
    Safelite came out to replace the windshield on my daughter's car a few months ago. The technician was not friendly and actually seemed angry, irritated, and in a rush. For customer service and courtesy, I'd rate him a zero. If this is the kind of service offered, then I will take my business elsewhere in the future.
  • CJ
    chen jian
    Nov 12, 2025
    5.0
    Had my windshield replaced by Michael and Justin from Safelite AutoGlass — they were awesome! Super professional, on time, and explained everything clearly. The new glass looks perfect, and the recalibration went smoothly. Couldn’t ask for better servi
  • AC
    Aaron Chase
    Nov 11, 2025
    1.0
    Unbelievably bad website and unable to talk to a human after messing up my windshield. Finally just had to drive down and force my way in so they can fix what they screwed up. Did they fix it? Nope.
  • KS
    Katie Smart
    Nov 7, 2025
    5.0
    They do a great job! I’ve been to this location twice in the last few years to repair/ fill cracks in my windshield. Dealt with different people on their team and they are always so wonderful! From the people at the front desk to the technician - just really great customer service (rare these days) - communicative, quick and efficient. They do a great job!

Frequently Asked Questions About Safelite AutoGlass

What types of auto glass services does Safelite AutoGlass in Castle Rock offer?

Safelite AutoGlass provides auto glass installation and repair services, including windshield chip and crack repairs, door glass replacement, and windshield wiper replacement.

Where is Safelite AutoGlass located in Castle Rock?

Safelite AutoGlass is located at 1133 Caprice Drive, Castle Rock, CO 80109, USA.