Enterprise Rent-A-Car

3.9
271 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Castle Rock, CO? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Castle Rock location today.

Location

Enterprise Rent-A-Car
1160 Caprice Dr, Castle Rock, CO
80109, United States

Hours

Reviews

3.9
271 reviews
5 stars
172
4 stars
21
3 stars
9
2 stars
6
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and providing exceptional service, while others reported poor experiences with unresponsive or rude employees.

Vehicle Availability

Several reviews highlighted issues with vehicle availability, including receiving different cars than reserved and complaints about the condition of the vehicles.

Communication Issues

Customers frequently mentioned difficulties in reaching the location by phone and receiving timely responses, leading to frustration.

Overall Experience

While many customers had positive experiences and expressed loyalty to the branch, there were significant complaints regarding billing issues and lack of accountability from staff.
  • JW
    Jeff W
    1 day ago
    3.0
    Pricing including the upcharges, taxes, and fees not covered by insurance, should be 100% clear and understandable at the rental desk, BEFORE the customer is walked out to the vehicle. The customer is THEN shown the rental agreement that includes the non-covered, surprise upcharges, taxes, and fees. This is a deceitful and unethical sales tactic.
  • DD
    David
    1 day ago
    5.0
    Fast service. Everything went smoothly. Will use again.
  • JO
    Joel Olsen
    3 days ago
    5.0
    Enterprise rental was easy and quick. I will use them again
  • DE
    Donald Eby
    Dec 28, 2025
    1.0
    Update - Michelle - The link you provided to resolve my complaint is total nonsense. If you want to resolve this you should provide your direct email, etc. Please don't place the burden on the customer. I don't expect much from a car rental company, but the service here is below even the rental car industry standard. Authorized SUV rental, delivered the absolute lowest cost car available with the promise of changing out the car when a more appropriate car became available. After 3 days of ignoring my attempts to communicate, I returned the car.
  • MF
    Moriah French
    Dec 26, 2025
    5.0
    Was extremely pleased with the level of exceptional customer service I was given today. It is the day after Christmas, and Enterprise was short staffed, but nontheless, both Taylor and Matt were gracious, apologetic for a little longer wait time. Appreciate it!

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Castle Rock provide?

Enterprise Rent-A-Car in Castle Rock offers car and van rentals, including luxury cars and airport pickup services.

Where is Enterprise Rent-A-Car located in Castle Rock?

It is located at 1160 Caprice Dr, Castle Rock, CO 80109, USA.