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About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Castle Rock, CO? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Castle Rock location today.
Location
Hours
Reviews
3.9
271 reviews
5 stars
172
4 stars
21
3 stars
9
2 stars
6
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and providing exceptional service, while others reported poor experiences with unresponsive or rude employees.
Vehicle Availability
Several reviews highlighted issues with vehicle availability, including receiving different cars than reserved and complaints about the condition of the vehicles.
Communication Issues
Customers frequently mentioned difficulties in reaching the location by phone and receiving timely responses, leading to frustration.
Overall Experience
While many customers had positive experiences and expressed loyalty to the branch, there were significant complaints regarding billing issues and lack of accountability from staff.
- JWJeff W1 day ago3.0Pricing including the upcharges, taxes, and fees not covered by insurance, should be 100% clear and understandable at the rental desk, BEFORE the customer is walked out to the vehicle. The customer is THEN shown the rental agreement that includes the non-covered, surprise upcharges, taxes, and fees. This is a deceitful and unethical sales tactic.
- DDDavid1 day ago5.0Fast service. Everything went smoothly. Will use again.
- JOJoel Olsen3 days ago5.0Enterprise rental was easy and quick. I will use them again
- DEDonald EbyDec 28, 20251.0Update - Michelle - The link you provided to resolve my complaint is total nonsense. If you want to resolve this you should provide your direct email, etc. Please don't place the burden on the customer. I don't expect much from a car rental company, but the service here is below even the rental car industry standard. Authorized SUV rental, delivered the absolute lowest cost car available with the promise of changing out the car when a more appropriate car became available. After 3 days of ignoring my attempts to communicate, I returned the car.
- MFMoriah FrenchDec 26, 20255.0Was extremely pleased with the level of exceptional customer service I was given today. It is the day after Christmas, and Enterprise was short staffed, but nontheless, both Taylor and Matt were gracious, apologetic for a little longer wait time. Appreciate it!
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Castle Rock provide?
Enterprise Rent-A-Car in Castle Rock offers car and van rentals, including luxury cars and airport pickup services.
Where is Enterprise Rent-A-Car located in Castle Rock?
It is located at 1160 Caprice Dr, Castle Rock, CO 80109, USA.
What are the business hours of Enterprise Rent-A-Car in Castle Rock?
They are open Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and Sunday from 9:00 AM to 12:00 PM.
How can I make a reservation for a rental car at this location?
Reservations can be made online at https://www.enterprise.com/en/car-rental-locations/us/co/castle-rock-1222.html or by calling +1 303-660-0046.
Does Enterprise Rent-A-Car in Castle Rock accept credit cards for payment?
Yes, they accept American Express, Discover, MasterCard, Visa, as well as cash and checks.
Are there any discounts available at this Enterprise location?
Yes, they offer discounts for active military personnel.
What nearby automotive services can I find close to Enterprise Rent-A-Car in Castle Rock?
Nearby automotive services include Napa Auto Care Center, Castle Rock Auto Repair, Classic Collision, Ultimate Auto Glass & Electronics, and Double D Auto Repair.
Are there gas stations near Enterprise Rent-A-Car in Castle Rock?
Yes, Circle K Gas Station which also offers car wash services is near the location, convenient for refueling before or after your rental.
What recreational or fitness venues are located near Enterprise Rent-A-Car?
Nearby recreational venues include Rocky Select volleyball club, Marucci Clubhouse Denver for fitness training, Ninja Intensity education center, nia gym and Bird Dog CrossFit gym.
What are the best ways to get to Enterprise Rent-A-Car in Castle Rock?
You can find the location easily at 1160 Caprice Dr near several automotive services and recreational spots; local landmarks like Calvary Castle Rock church and Echo venue can assist with navigation.