Waterway Carwash

Reviews

• AG

  Allison Gardner

  Feb 25, 2026
  1.0
  Your door says you’re open until 9pm but workers closed doors at 8pm. Your website says 7. Figure it out!
• SG

  Susan Gerhart

  Feb 5, 2026
  1.0
  I usually do my car myself, but since I had recent back surgery I was not able to. I’ve gone to this place 3 times over the past 2 months, and I wish I would have read the reviews because I wouldn’t have gone. Each time I get the interior and exterior package, and very little is done on the inside. I have to inspect and ask that it be taken care of only to get attitude and eye rolling from the attendants who look miserable to be at their job. The inside windows are worse when I leave. I’ve had to come back each of the 3 times I’ve gone there to have them redone. They look ok when leaving, but when the sun hits them at a different angle, you see nothing but smears. I always have to come home and touch everything up, which I shouldn’t have for the price. And always hands out expecting a tip. Last Saturday, 1/31 was the absolute last time I will have gone here.
• VT

  Victorias Tempo

  Jan 28, 2026
  1.0
  Scratched paint with a brush. Store denied any responsibility. Avoid these brushes at all cost.
• EJ

  Ezequiel Justiniano

  Jan 28, 2026
  1.0
  TL;DR: My car’s roof was scratched by an overhead brush at Waterway’s Broomfield location during an express wash. Management reviewed the video but denied responsibility. Be cautious with overhead brushes and inspect immediately after using the car wash. Detailed review: On Tuesday, January 27, 2026, I drove through the Express Clean lane in Broomfield. While inside, the top brush made a loud scraping noise against my car's roof. When I exited, I immediately noticed a fresh 20-cm-long scratch on the roof. I went back inside and spoke with Micah Broseghini, the general manager. He took photos and wrote an incident report. The next day, he called to inform me that the camera footage and equipment checks appeared normal, so Waterway would not accept responsibility. In practice, this becomes ‘we checked our video and found no issue,’ which leaves customers with no clear path to dispute damage. The scraping noise was unmistakable, and the scratch was new. Being told it was “not their responsibility” felt like a canned response. I’m writing this review to let others know that brush-based car washes can cause damage, even when the operator believes everything is working correctly. This is exactly the type of damage brush washes are known for (debris trapped in brushes, sensor/contact issues). I’ve read other reviews of this Waterway noting similar damage to roofs or bumpers. Although Waterway advertises a satisfaction guarantee, my experience suggests that it is challenging to get a claim accepted, and I do not recommend this location. A ‘satisfaction guarantee’ doesn’t mean much if damage claims are dismissed by default. If you still choose to use this location, I recommend taking photos of your vehicle before and after washing it, listening for unusual noises, and choosing a hand wash or touchless option if you care about your paint job. I hope this helps others make an informed choice.
• A

  Юрий Цыганок

  Jan 12, 2026
  1.0
  Постоянно нет кофе и хотдогов, продавец всегда вежлив и приветлив, но при этом делает вид что все в порядке

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