Business Details
About
Car WashGas StationWaterway Gas and Wash Co.
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
3.4
521 reviews
5 stars
232
4 stars
59
3 stars
44
2 stars
49
1 star
137
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported poor attention to detail and incomplete cleaning, often leaving their vehicles still dirty after service.
Customer Experience
Several reviews highlighted issues with staff behavior, including rudeness and lack of customer focus, leading to a negative overall experience.
Pricing Concerns
Customers expressed frustration over misleading pricing and additional charges for services that were expected to be included.
Damage Incidents
Multiple reviews mentioned damage to vehicles during the wash process, including scratches and broken parts, raising concerns about the safety of the service.
Mixed Staff Feedback
While some customers praised friendly and helpful staff, others noted a lack of professionalism and training among employees.
- SMSoujanya MamidiDec 22, 20251.0I’ve been a regular customer here since 2022 and usually spend $62 plus tip for a full interior and exterior clean. These photos show the condition of my car immediately after today’s service. After paying and waiting, I got back into a car that was still visibly dirty—cup holders, door panels, and interior surfaces clearly not cleaned. At this price point, this level of service is unacceptable. What made this experience even more frustrating is the lack of customer focus and accountability. To top it off, my key fob—which I left in the car for the cleaner—was missing afterward. That alone is incredibly concerning. This is my absolute last visit. I’d rather clean my car myself than pay for a service that leaves it like this. If you’re considering this place, I strongly recommend looking elsewhere!
- MMMonica MamidiDec 22, 20251.0I’ve been a regular here since 2022. I spend $62+ tip to get a full interior and exterior clean, here are the pictures. Now I’ll let you guys decide if you want to go here. I’d rather clean it myself than go back here. You’ve lost me, I’m sorry. It’s ridiculous how frustrated I am after spending $ and sit in a still dirty car.
- CFChad FoutchNov 24, 20251.0Misleading prices. They offer the “whole thing” for $50, which includes inside and out, including “wiping down floor mats” when you go to check out, they ask if you want the floor mats “sprayed” down for $8 more. I am at the car wash for a clean car, the first service is offering clean floor mats included for the $50, but then they admit they do a bad job, which is why you need to pay $8 more for a good job. Differentiating between wiping down floor mats and spraying them down is gas lighting customers. People just want a clean car, do a good job at a fair price. This place is trying to do the minimum, and nickel and dime you in hopes you don’t notice. By the time you pay all their little extras and tip the kid, you looking at $70 for a clean car. That is absurd.
- PPPatrickNov 24, 20251.0Usually not the best service. Went in today and the girl with the brown hair mumbled at me.. didn’t barely talk or smile. They really would benefit from a training on how to properly talk to customers.
- KWKeller WestmanOct 16, 20255.0Very friendly staff that does amazing work.
Frequently Asked Questions About Waterway Carwash
What services does Waterway Carwash offer?
Waterway Carwash offers full-service car wash services, major brand gasoline, snacks, drinks and other merchandise for convenience.
What are the operating hours of Waterway Carwash in Broomfield, CO?
Waterway Carwash is open Monday through Saturday from 7:30 AM to 7:00 PM, and Sunday from 8:00 AM to 6:00 PM.
Which payment options can customers use at Waterway Carwash?
Customers can pay with American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Is Waterway Carwash accessible for customers with disabilities?
Yes, Waterway Carwash has wheelchair accessible entrance, parking, seating, and restroom facilities.
Where is Waterway Carwash located?
Waterway Carwash is located at 44 West Flatiron Crossing Dr, Broomfield, CO 80021, United States.
How can I contact Waterway Carwash customer service?
You can reach Waterway Carwash customer service by email at customerservice@waterway.com or by phone at +1 720-566-0422.
Does Waterway Carwash offer any membership programs?
Yes, Waterway Carwash offers an "Unlimited Car Washes" membership called the Clean Car Club to brighten the road ahead.
Can I visit nearby restaurants when I come to Waterway Carwash?
Yes, nearby dining options include Village Tavern, McDonald's, Dairy Queen / Orange Julius, Rubio's Baja Grill, P.ZA Kitchen, Mariah's Cookies, Mr. Beast Burger, Buca di Beppo, and Jimmy John's.
What gas stations are close to Waterway Carwash?
Nearby gas stations include Conoco and Phillips 66 which can provide fuel options while you are at or near Waterway Carwash.
Are there retail shops near Waterway Carwash where I can shop after my car wash?
Yes, nearby retail stores include PINK by Victoria's Secret, Claire's, Banana Republic, Champs Sports, GameStop Mall, Amazon Books, Brookstone, Al's Formal Wear, Massage Green Spa, Rock Creek Pet Spa and Retail, J.Jill, and Amy's Hallmark Shop.