Safelite AutoGlass

Reviews

• JS

  Juliet Sweet

  5 days ago
  4.0
  It's was okay. Technician didn't let me know when he was done and just left. I thought that was pretty unprofessional.
• BB

  Barbara Bush

  6 days ago
  5.0
  This shop is great! Appointment time was convenient, location was close in Aurora. Joey was very good at telling me what he was doing. Thanks again for a job well done. I would use this location again if the need arises.
• AR

  Andrew Roper

  Jan 12, 2026
  1.0
  Unfortunately I made the mistake of taking my 2024 Tesla Model 3 to this location for a windshield replacement. After speaking with Safelite customer service and the manager I was assured they could replace my windshield and recalibrate my camera system. Not only was that a lie but I had to take my car to Tesla to have the service completed. To make matters worse, they had my car for over 7 hours as they “tried” to complete the job. I had to rent a car, take an extra day off of work and still had to deal with the smug and condescending office manger upon picking up my vehicle. The good news, Tesla had the good sense to get my car in immediately and even comp’ed the calibration service without even being asked to do so!
• RB

  Rhea Madhatters Brown

  Jan 6, 2026
  2.0
  Even though I’m using my insurance for a claim for my windshield, I scheduled an appointment for repair the very next day after two rocks hit my windshield on I-25 in Colorado. Went to safelite auto glass at the scheduled time and a rep came out to look at the damage and said it couldn’t be repaired but replaced. I said ok replace the windshield and the rep had to reschedule for the next day in the time frame 8am to 12noon. So I’m waiting for safelite to come to my vehicle this time. I get a voicemail saying Erin will be at my truck between 12-1 pm now. So now I was stuck waiting longer for the replacement and then the work takes almost 2 hours to do which I get that part but having to wait longer than the scheduled time frame is ridiculously frustrating. You wait those 4 hours and not being able to do anything or go anywhere because you’re sitting waiting for a call saying safelite is on the way. And then the option is if the time doesn’t work for you, you can reschedule. It is frustrating because you put aside those hours and expect the work to be done shortly afterwards. Even if safelite only did show up around 12 I would expect to go over the time a little bit but now I have to reschedule the rest of that day. Another reschedule would have been to where I was driving around with a fully cracked windshield. Both hits on the windshield were on opposite sides and both had the pit with running cracks. I know next time to take my vehicle into the shop itself rather than depend on any repairman to be within that time frame that has to come to you. Very disappointing services. Lesson learned here.
• LM

  Laura M

  Dec 18, 2025
  1.0
  Be careful of booking with this company online. pleased that they are able to come out so quick but MAJOR red flag is the prices given when you do an estimate and when your book are BIG differences . after making a phone call to ask why, I was told it was due to me ordering wipers...that are clearly shown in the estimate . $490 to $566 is a significant difference. when you try to cancel online they offer your $100 off to keep your appointment. why is the initial price not $100 less to begin with if you are willing to forego $100? this company seems to lack VITAL INTEGRITY. CANCELED! btw, i am getting the same service elsewhere for $370. shop around.

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