Enterprise Rent-A-Car

4.1
493 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Aurora, CO? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Village East location today.

Location

Enterprise Rent-A-Car
1898 South Havana, Aurora, CO
80012, United States

Hours

Reviews

4.1
493 reviews
5 stars
326
4 stars
61
3 stars
14
2 stars
17
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional service, noting their professionalism, patience, and willingness to help.

Efficiency

Several reviews highlighted the quick and seamless rental process, although some customers experienced delays in vehicle availability.

Mixed Experiences

While many customers had positive experiences, there were notable complaints regarding reservation issues and inconsistent service from specific staff members.

Vehicle Condition

Customers generally reported satisfaction with the cleanliness and condition of the rental vehicles.
  • RS
    Rafael Sandoval
    Dec 29, 2025
    5.0
    I'm here to update my review with a more clear state of mind because I was mentally exhausted upon arriving at this location. I unfortunately had my vehicle stolen and came into a full lobby but despite that I was impressed how Reed and his partner handled the phone calls and customers. I was like holy hell these guys have the patience of a Jedi Master. Despite it being Reed his colleague also kept updating me on my status as I waited patiently in the lobby. I'm elated to have had a great smooth experience. Thank you.
  • SJ
    Sarmad Jumaah
    Dec 20, 2025
    1.0
    I had a prior online reservation, showed at agreed time and they didn’t have a car ready had to wait 40 minutes to get a car
  • DE
    D Edds
    Nov 13, 2025
    5.0
    Omg THE CUSTOMER SERVICE CANT BE BEAT.Everytime I go in I am given so much help especially navigating my claim. So much patience and kindness is given when I am having difficulty in understanding. Your not rushed out and just put through the process your handled with care. Jack and Austin were amazing and very detailed and professional. I’m so glad I chose this location. Thank you so much. ENTERPRISE I KNOW YALL SEE THESE REVIEWS GIVE THESE MEN PROMOTIONS AND PAY RAISE.
  • BA
    Benu Amun-Ra
    Nov 13, 2025
    5.0
    I cannot tell you how much I appreciate this rental office. Everytime and I mean, EVERY time I come here I am met with professionalism, courtesy and exceptional customer service. They go out of their way to make sure I am always taken care of. I truly feel like a VIP here. I was recently involved in a car accident and dealing with medical appointments, insurance shenanigans and lawyer negotiations all while recovering from injuries, Xander and his staff made it nearly effortless in getting me into a rental car and managed everything with the insurance, taking one less thing off my plate. Thank you from the bottom of my heart for always putting your customers first. You have made me a lifelong customer! A++++
  • BA
    bullet A
    Nov 10, 2025
    5.0
    These guys were easy and fun to work with. Made the process seamless and without issues. They got me in and out, even with training new staff, they didn’t miss a beat.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Aurora, CO?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit various rental needs.

What are the rental office hours for Enterprise Rent-A-Car at Village East in Aurora?

The rental office is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and Sunday from 9:00 AM to 2:00 PM.