Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Cezar and Sean for their exceptional service.
Equipment Issues
Frequent complaints about malfunctioning equipment, including vacuums and car wash machinery, were noted, leading to customer frustration.
Car Damage Claims
Several customers reported damage to their vehicles during washes and expressed dissatisfaction with the company's handling of damage claims.
Value for Money
While some customers appreciated the pricing and membership options, others felt the service did not justify the cost, especially regarding the quality of the wash.
Cleanliness and Maintenance
Customers noted issues with cleanliness and maintenance of the facility, including dirty parking lots and broken detailing equipment.