Autowash @ Olde Town Car Wash

Reviews

• AS

  Arvind Sundar

  4 days ago
  5.0
  Great car wash. Touch less. Great app
• GO

  Grace O'Brien

  Feb 21, 2026
  5.0
  Great experience! It started as a mid-experience > bad > great, because of customer service. Was line for 20 min for a wash, (which was mid, the wait) + saw the promo code for the membership, signed up while I was in line, + the app said I was good to go. The kiosk didn’t light up though, and had a loading page, the light never lit green, so I was embarrassed for holding up the line behind me. I had to go all the way through the bay without a wash + checked to make sure if I hadn't done anything incorrectly. The app showed I couldn’t get another wash for 12 hrs even though I didn’t get a wash. I called the customer service line honestly very frustrated. I explained my situation + experience to, I believe her name was Maddie. She was great! Very knowledgeable, kind, + prompt in delivering the correct service. She gave me a “free” wash which overrode the timing issue for the app, explained the tiers of the system to me, + said she would get a technician on-site to look at the kiosk. I recommend looking this call up in the system because she handled it so well. This should be your company’s template for delivering white-glove service. Glad that the customer service works 7 days/wk + that I happened to be within the customer service hours. Overall, super impressed + I’m looking forward to using this service!
• SS

  Sam

  Feb 8, 2026
  2.0
  Over the last few months this location has gone downhill. Dryers don’t work, mechanical issues are constantly having one of the bays closed, and the lines are always very long (this is more of a factor of their being two bays). Most recently the left bay didn’t have the undercarriage working whatsoever, so I had to text Autowash support and get a code to go through the other way again. The only reason I come here is because it’s touchless and has undercarriage. At least Autowash has decent corporate level support. Sadly to top it all off the monthly price has gone up from $25 to $40 to $45 in recent months while providing a worse experience at the same time.
• NK

  Natalie Keene

  Feb 5, 2026
  1.0
  Day 6 trying to get a car wash at this location with the line being at least 2 waiting for manual bays and 4+ for the auto bays. I’ve spent literally multiple hours trying to use my membership. I am 1/5 on average across multiple locations.
• MC

  mark collins

  Jan 27, 2026
  1.0
  Had a terrible experience 01/27 at like 6:30 ish. There’s a hole in the high pressure hose on the 1st bay, and it has been very sloppily patched with electrical tape. I got soapy water all over my legs and in 40 degree weather that’s no fun even with a heated car. Also with water pressure that high squeezing out of a hole like that, it could injure someone using it. Especially if there’s enough pressure to send water more than 15 feet out of a non controllable hole that you can’t put your hand on.

Frequently Asked Questions About Autowash @ Olde Town Car Wash