Alamo Rent A Car

Reviews

• WH

  Will Huey

  Aug 14, 2026
  1.0
  Check in line was slow despite the online check in option. Car was covered in scratches and had winter tires equipped in August. I’m being charged €700 for a missing luggage cover. Obviously the car didn’t have it when we picked it up, and there’s no entry for it on the pickup check list so how would anyone know to confirm if it’s there or not? Abi handled the return in the garage and did a poor job. Cars were left sitting in the return area so there was nowhere to park and we had to pull off to the side and do our best to avoid all the traffic. He also made no mention of the “missing” luggage cover that was never there when inspecting the car.
• MP

  marek pietrasz

  Aug 8, 2026
  1.0
  TL;DR: Alamo Geneva bait-and-switched a slightly cheaper quote into high-pressure insurance bullying, tried to charge us for pre-existing damage reported on time, used a tactical torch in a pitch-black garage to "find" an invisible micro-dent to bill us for, and to top it off, our credit card was compromised a week later after only being used at their counter. Alamo Geneva Airport: The Great 1000 CHF "Micro-Dent" Scam If you love high-pressure bullying, pitch-black inspection games, and post-trip credit card fraud, Alamo at Geneva Airport is the rental agency for you! They hooked us with a slightly lower upfront price, but the real circus started at the counter. When we refused their overpriced insurance, the staff tried to intimidate us with threats that *any* damage would cost 1000 CHF. They then assigned us a black car parked in a cramped, dark garage and expected us to photograph every panel on the spot. Because who doesn't perform darkroom vehicle inspections on vacation? Once out in actual daylight, we immediately spotted a deep, fat scratch, filmed it, and reported it via their official form within the required 6-hour window. Naturally, when we returned the car, Alamo had zero record of it and tried to charge us for it anyway. To add to the magic, the return agent pulled out a tactical torch in the dark garage and magically "discovered" a micro-dent—one so invisible it doesn't even show up in the photos on their own return document. While we successfully fought off the original scratch charge, they are still trying to bill us for the invisible dent. The grand finale? Alamo was the **only** place we used our credit card during the entire trip. Exactly one week later, fraudulent charges for French train tickets started popping up. Save yourself the fake damage claims, the high-pressure threats, and the stolen card details. Pay a few extra bucks and rent from literally anyone else.
• JS

  Jessica Swan

  Jul 31, 2026
  1.0
  My first ever negative Google review goes to Alamo, because they've stopped replying to me after I requested further evidence when they charged us CHF1,307 for damage we apparently did to our rental car. My biggest issue with this charge is that the evidence provided looks to be a completely different colour car. We hired a blue green car and in the photo, the colour appears silver. Plus, the trim around the wheel of the car we hired was matte black and the vehicle photographed doesn't even look like it has a trim. They took the money off our card 3.5 weeks after we returned the car, then sent us the notification of damage. You have to wait 10 business days for a reply, which when you then get one they ignore all your emails and just say you have to prove the damage was there from the start. I asked again for better proof that we did the damage, including the original photographs so we can check the time and date stamp (they put them in a PDF) as well as photos that include the whole vehicle and licence plate, so that we can confirm it's the right vehicle. No reply. Sent a follow up asking again for better proof or to confirm whether we were mistakenly charged and still no reply. This all started on 6 July and now it is August. If you use this company, take photos of every single little bit of your hire car when you return it or get a person to confirm there and then on the day it was returned fine. Unfortunately we didn't take photos because the car was returned exactly how we rented it and we naively thought we wouldn't need to. Alamo was the only rental company when we returned our car that didn't have someone present to receive it, which really should have rung an alarm bell for us. Alamo/Enterprise, do better. Also please just reply to me so we can wrap this up.
• AA

  Aysegül akta

  Jul 29, 2026
  1.0
  Äusserst enttäuschende Erfahrung – für mich nie wieder Alamo / Enterprise Ich habe mit dieser Anmietung eine der enttäuschendsten Erfahrungen gemacht, die ich je mit einer Autovermietung erlebt habe. Das Fahrzeug wurde mir in einem stark verschmutzten Zustand übergeben. Eine gemeinsame Fahrzeugkontrolle oder ein Übergabeprotokoll fand nicht statt. Da ich den Zustand des Fahrzeugs nicht nachvollziehen konnte, dokumentierte ich ihn vorsorglich selbst. Bei der Rückgabe wurde mir kein Schaden gezeigt und auch nichts beanstandet. Erst später wurde mir ein angeblicher Schaden in Rechnung gestellt und der Betrag von meiner Kreditkarte belastet. Ich habe den Schaden von Anfang an bestritten und den Fall über meinen Rechtsschutz prüfen lassen. Trotz meiner Einwände blieb Alamo bzw. Enterprise bei seiner Forderung. Unabhängig vom rechtlichen Ausgang empfinde ich den gesamten Ablauf als nicht kundenorientiert und wenig transparent. Gerade bei Schadenfällen erwarte ich eine saubere Fahrzeugübergabe, eine gemeinsame Kontrolle und eine nachvollziehbare Dokumentation. Ich werde aufgrund dieser Erfahrung nie wieder ein Fahrzeug bei Alamo oder Enterprise mieten und kann diesen Standort leider nicht empfehlen.
• WJ

  W J

  Jul 25, 2026
  1.0
  Beware, they are fraudsters and scammers. Scam 1… they ask you to check in early to “skip the line.” You don’t skip the line if you do this. You just make it so you can’t cancel your reservation when you get there and see the line is two hours long. Scam 2… they must be completely funded by scratch fraud. I read all the other reviews that said people were billed extensively for damage they didn’t cause and tried my best to avoid their trap. I took tons of pictures of every ding dent and scratch I could find and uploaded them into their damage email file. When returning the vehicle after a couple hours they randomly selected two scratches, one huge and one almost invisible and told me they were new damage. They were uninterested in photos or video and didn’t mark all the other damaged spots on the car that were on their log. I immediately got an email from them saying the vehicle wasn’t returned in the condition I picked it up in and they’ll let me know of a potential invoice when they complete their investigation. Felt this language was unnecessarily inflammatory on top of being utterly false. And it sounds like they are affirming the resolution prior to their investigation based upon their word choice. I refuse to believe that they don’t know about the other scratches on the vehicle that aren’t logged as previous damage. I think they just try to use one or two per customer to maximize cash flow. The fact they were willing to mark the tiny and nearly invisible one while the huge one was not marked as previous damage makes it hard to believe that was an accident. All that to say, they are hunting for you. Just a disgusting feeling doing business with them even if they don’t end up invoicing me. And just to add, the other two people returning cars just prior to me were getting new damage reports too.

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