Alamo Rent A Car

Reviews

• GM

  Gaia Maglione

  3 days ago
  1.0
  Terrible experience. When we picked up the car at Zurich Airport, we had to check it ourselves because no staff member was present. We rented an Alamo car for just one day and returned it the same evening using the self-service return system, again with no staff present. And that is exactly the trap. The next morning, we received an email with photos of an alleged scratch under the car, which we are certain we did not cause, along with a charge of around €1,500. Since we did not take photos before picking up the car, we cannot dispute it as we would like to. An absurd experience. I strongly recommend not renting from this company. If you really have to, take photos of every single detail, even underneath the car. We will never rent from Alamo again
• RA

  Rodrigo Lopes Sant Anna

  5 days ago
  1.0
  I rented a vehicle from Alamo at Zurich Airport from 26 April to 6 May 2026. The rental process itself was smooth, but a few weeks after returning the vehicle, I was unexpectedly charged CHF 448.62 for a very small windshield stone chip. After reviewing the photos taken at pickup, I found that they appear to already show a mark in the same area of the windshield. I sent these photos, together with their metadata, to the company as evidence. I was informed that the case would be reviewed by the damage department. However, it has now been more than one month since the review was initiated, and I have not received any update. I have already sent a follow-up email, but I am still waiting for a response, while the charge remains on my credit card. I am very disappointed with the lack of communication and the handling of this claim.
• UB

  U B

  5 days ago
  1.0
  RUN AWAY! Extremely disappointing and unacceptable experience with Alamo. I am being charged approximately CHF 1,200 (USD 1,450) for damage that I did NOT cause under any circumstances. If I had caused any accident or damage, there would be no reason for me to deny it — I would have simply accepted responsibility. That is not the case here. The alleged damage is located on the lower part of the front bumper, an area that is not visible during normal inspection and was never pointed out at pickup. At collection, there was no joint inspection of the vehicle with an Alamo representative, no walkthrough, and no damage report was provided or sent to me by email. This means I was given the vehicle without any proper documented baseline of its condition. After returning the car, I was later presented with a charge for minor scratches and a repair cost that is completely disproportionate to the alleged issue. I formally disputed the claim and requested a proper review before any charge was finalised. Instead, the amount was charged to my credit card while the dispute was still unresolved. The handling of this case is particularly frustrating because I followed the process exactly as instructed. I contacted customer service, waited the full 10 business days they requested, and received absolutely no response. So there is no need to reply here telling me to “contact customer service” — I already did, and I waited, and nothing came back. I also note that the third-party company responsible for assessing the damage has publicly available complaints regarding their practices and the proportionality of their charges, which raises further questions about the fairness of this entire process. I have rented cars in some of the most remote places in the world and never had any issues. Based on my experience, as well as numerous other reviews, I would strongly advise caution when renting from this Alamo branch.
• HA

  Hope Sweden AB

  Jun 17, 2026
  1.0
  If you are traveling to Zürich and want to rent a car at the airport PLEASE BE AWARE OF THESE BIGGEST SCAMMERS AT THE AIPORT,we booked a car with full insurance and we want to pick the car the Guy told us that we have but there full insurance as well and Even we leave the car full tank they charge us 7/8, JUST PAY 1 or 2 hundred extra but dont go to these scammers . I am givning you 1 Star because if there was 0 i should give 0
• EM

  Erika Maglione

  Jun 15, 2026
  1.0
  Don’t rent with Alamo…IT’S A SCAM!! We rented a car from this company and unfortunately had a very disappointing experience. When we picked up the vehicle, no one carried out a proper inspection with us. We were simply given the car without any thorough check of its condition. After returning the vehicle, we were charged CHF 1,200 for a scratch allegedly found underneath the car. During the rental period, we did not hit anything, have any accident, or notice any damage whatsoever. The scratch was located in an area that was difficult to inspect during a normal vehicle. Additionally, also the way the payment was handled disappointed me. We were initially sent an invoice for the CHF 1,200 charge, but, instead, the amount was simply taken directly from our credit card without our authorization or consent

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