Enterprise Rent-A-Car

Reviews

• CA

  Christian Ahr

  Oct 4, 2026
  5.0
  Sehr gute Erfahrung. Reibungslos funktioniert, freundlicher Mitarbeiter
• CC

  Chris chriss

  Sep 10, 2026
  1.0
  I highly suggest everyone to stay with your car until the final check out protocoll. I left the car and half an hour later I received per mail a checkout report with a damage that was not there when I handed over the keys. Support service did not hand over pictures of the entry in the airport, very bad experience.
• FM

  Fredrik Storflor Moen

  Aug 28, 2026
  1.0
  Extremely disappointing experience – no responsibility taken at any stage My experience with Enterprise Switzerland was disappointing from beginning to end. I had booked and prepaid a specific vehicle directly with Enterprise and provided my flight details. When my flight was cancelled, I tried four times to call the telephone number stated on my Enterprise booking confirmation during normal business hours. I could not get through to anyone. When I eventually arrived at Zurich Airport with two small children late at night, Enterprise had already given my reserved vehicle to someone else. I was left with the choice of paying considerably more for a BMW or taking another vehicle. Before accepting the BMW, I specifically asked twice whether it had at least as much luggage space as the vehicle I had originally booked. I was assured that it did. This turned out to be incorrect. I therefore paid more money for a vehicle that was actually less suitable for my family. Enterprise initially even claimed that I had booked through a third party. Only after I challenged this did they acknowledge in writing that I had booked directly with Enterprise and prepaid the full rental. The problems did not stop there. The replacement vehicle later suffered an electrical failure while I was driving on the Autobahn with my two young children. The car went into emergency mode and was limited to around 30 km/h. I managed to leave the motorway and contacted the roadside assistance number provided by Enterprise. Enterprise later confirmed in writing that contacting Roadside Assistance was the correct thing to do and acknowledged that the vehicle had suffered an unexpected electrical breakdown. Despite this, Enterprise subsequently charged me CHF 350 for the roadside assistance because I had not purchased their optional Roadside Assistance Protection. The problem was an electrical fault with their vehicle – not something caused by me. The roadside assistance invoice itself described the incident as “Elektrik”. Throughout the entire process, I felt that Enterprise made very little effort to find a reasonable solution. They did not compensate me for the vehicle they had given away, the incorrect information about luggage capacity, the expensive upgrade, the unusable telephone number on their own booking confirmation or the disruption caused by the breakdown. Instead, after all of this, I was presented with another CHF 350 charge because their vehicle broke down. I have repeatedly tried to resolve the matter directly with Enterprise and provided them with detailed explanations and documentation. At no point did I feel that they genuinely tried to meet me halfway or take responsibility for the overall customer experience. I have rented cars many times before, but this has been one of the poorest rental experiences I have had. Based on how Enterprise handled both the original rental problems and the subsequent breakdown, I would be very reluctant to rent from Enterprise Switzerland again.
• MY

  Mike “mikey” Y

  Jun 19, 2026
  5.0
  Meine Go To AUTOVERMIETUNG am Flughafen. Tolles Team tolle Autos toller Preis. Bin hier öfters und das Team unter Ernes berät mit sehr gut!! Ernes auch immer sehr zuvorkommend und kompetent! Dolma, Marinella, Angelica, Ahmet, Justus und Raffy sind immer freundlich und hilfsbereit! Sehr gut geschultes Team. Danke euch!
• DM

  Daniel Grilo Mendes

  Mar 9, 2026
  5.0
  Best local option to rent! Easy and quick process, friendly team and great cars

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