Enterprise Rent-A-Car

Reviews

• JS

  Joan Sol

  today
  1.0
  Absolutely unacceptable. Stay away from this company! I feel completely scammed by Alamo/Enterprise. They charged me €1,000 for alleged damage to a rental car that I did not cause. I provided video evidence proving that some of the damages they initially blamed me for were already there when I picked up the vehicle. They even acknowledged their mistake and dropped those claims. However, they then came up with another alleged damage and charged me €1,000 anyway, despite my repeated objections and the evidence I had already provided. I contacted them several times, clearly disputing the charges and requesting an explanation. They completely ignored my emails and went ahead with the charge without providing any convincing evidence that I was responsible. This is outrageous and feels like a scam. Charging customers €1,000 for unproven damage while ignoring their complaints and evidence is simply unacceptable. I have rented cars all over the world, and I have never experienced anything like this. BEWARE! I strongly recommend avoiding Alamo/Enterprise unless you want to risk being charged €1,000 for damage you didn’t cause.
• KM

  Katrina McGillycuddy

  Sep 21, 2026
  1.0
  Stay away, while it bears the name "Enterprise" note that it is a franchise and wholly untrustworthy. When we handed in the car, damage was spotted. They issued a claim for 637 CHF and issued documentation. However, they didn't charge us this amount, they took the full security deposit (1000 CHF) plus 67 CHF with no reasoning at all. As others have said, this francise is a scam and I warn others against using it. I have opened a case with their customer service nearly 3 weeks ago and despite following up many times, they have not responded at all.
• CC

  Catherine Cureton

  Sep 16, 2026
  5.0
  Lucas saved our day when the Stix counter gave our pre-paid car reservation away. Friendly, knowledgeable, and a good selection of vehicles
• AS

  Adam Smith

  Sep 14, 2026
  1.0
  Worst car rental experience. I wish I had have taken the time to read the many, many terrible reviews. Enterprise deducted my credit card for damage that photographic and video evidence clearly proves I did not cause. I have tried to dispute this claim for two months now with no responsiveness on their side. I am extremely disappointed by their handling of the disputed damage charge. Enterprise charged my credit card CHF 916.20 for alleged damage after I returned a rental vehicle at the Basel Airport. I dispute that the damage occurred during my rental and have video evidence showing the condition of the vehicle when it was returned. I formally contested the charge on 19 July 2026 and supplied the clear supporting evidence. On 13 August, Enterprise confirmed that my evidence had been forwarded to its damage department. On 17 August, I was told the review would take a further 1–2 weeks. That deadline passed long ago. It is now almost two months since I first raised the dispute, and despite numerous follow-ups and requests for managerial escalation, I still do not have a decision, or even clear communication. Meanwhile, Enterprise continues to retain the CHF 916.20 it charged to my card. Mistakes and disputed damage claims can happen. What is unacceptable is taking a customer's money and then failing to resolve or properly respond to the dispute for weeks, even after providing a specific timeframe for doing so. I have now had to escalate the matter through Booking.com and my credit-card provider simply to try to obtain a resolution. I will happily update this review if Enterprise finally investigates the evidence and resolves the matter properly. Until then, based on the way this dispute has been handled, I cannot recommend Enterprise Basel Airport.
• SD

  S Dunn

  Sep 13, 2026
  1.0
  Within 30 seconds of arriving back at the airport with the car, the Enterprise employee announced that there had been 'a change in condition to the car'. To be absolutely clear we had not damaged the car in any way. Out came a fluorescent pen that he used to circle some random marks (that amazingly he had instantly identified as being new, despite there being 21 existing damages listed on the rental sheet). These 'new damages' were photographed and the damage report sent off to head office. Rather too hasty, because the circled area (that they have subsequently charged us for) was found to be dirt that was easily removed leaving the circled area with nothing inside it. Despite the fact that the eagle-eyed Enterprise man circled the dirt at the front of the car, our £565 bill is apparently for damage to the rear bumper. There are no photos to support this fabricated claim because at no time was the fluorescent pen applied to the rear bumper. They tell you that the 'damages' will be reviewed by their 'experts' meaning that the so-called expert has produced a £565 damage claim for a rear bumper and supported this claim with a photo (of dirt) from the front wing of the car. Clearly the 'expert' doesn't know one end of a car from the other. Mr Enterprise inspector man also opened the door of the car to check the fuel and in doing so smacked it into the adjacent rental car. What an absolute plank! No doubt some poor unfortunates will be billed for this at a later stage. Bottom line - they are out to con you. They are waiting with their set piece script to identify 'new damages' if you haven't purchased their extra insurance. I will never rent another car from Enterprise ever again. In over 20 years of car hire we have never once been charged for damaging a car and now here we are being charged for not damaging a car.

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