Alamo Rent A Car

Reviews

• TK

  t k.

  2 days ago
  5.0
  評判を見て少し心配していましたが、パリやミラノと違って混雑もなく、非常にスムーズに利用できました。 空港カウンターの対応はスピーディーで、シャトルバスで行くP51駐車場での受取・返却も分かりやすかったです。スタッフから事前にある傷の説明もあり、フルカバー保険加入ですが出発前の写真撮影は念のためしておきました。返却時のチェックもスムーズで不当な請求もありません。 車はオペル・コルサ（HV）で、1,000km走行で2.5回ほど給油。日本のハイブリッド車と比べると山道、高速走行とはいえ、燃費はやや物足りなく感じましたが、車の性能の問題なのでレンタカー会社自体には大変満足しています。 フレンチセクターでレンタカーを借りようか悩みましたが、スイスの高速道路を利用するので、スイス側で借りましたが、試算すると到着してスムーズにスイス側で借りてサッと出発できる点からして正解でした。
• AS

  Anjali Saraf

  Aug 11, 2026
  1.0
  Will tell you at arrival that the car you booked isn’t available and cars in “the same class” (which are 30% cheaper in the market) are the only option. And then will send photos after return of UNDERNEATH THE BUMPER and claim you owe them for damages for stuff that is 100% not even visible when you rent the car, and you know you didn’t cause (my bet is they use the same photos after every return since who looks under the bumper when you are videoing the car before leaving?). Total scammers. Avoid this and enterprise (same owners) and rent from Sixt.
• TS

  Tarek Sobol

  Aug 8, 2026
  1.0
  I would strongly advise against renting from Alamo Car Rental. Our experience was extremely disappointing from start to finish. What initially appeared to be a rental costing around CHF 650 ended up reaching approximately CHF 1,150, with important costs and conditions only becoming clear once we were already there. We felt that the pricing and information should have been explained much more transparently from the beginning. Unfortunately, the way the situation was handled made things even worse. The staff we dealt with were rude, dismissive and extremely unprofessional. Instead of trying to find a reasonable solution or simply explaining things properly, their attitude made an already frustrating situation unnecessarily unpleasant. What I found particularly unbelievable was that we were actually willing to continue with the rental despite everything, yet we were pushed into accepting a refund instead. We weren’t asking to cancel. We simply wanted to proceed, but the way we were treated made that impossible. For a company of this size, I expected a completely different level of transparency, professionalism and customer service. Instead, we left feeling misled, disrespected and incredibly disappointed. I personally would not rent from this agency again and cannot recommend it to others.
• MP

  marek pietrasz

  Aug 8, 2026
  1.0
  TL;DR: Alamo Geneva bait-and-switched a slightly cheaper quote into high-pressure insurance bullying, tried to charge us for pre-existing damage reported on time, used a tactical torch in a pitch-black garage to "find" an invisible micro-dent to bill us for, and to top it off, our credit card was compromised a week later after only being used at their counter. Alamo Geneva Airport: The Great 1000 CHF "Micro-Dent" Scam If you love high-pressure bullying, pitch-black inspection games, and post-trip credit card fraud, Alamo at Geneva Airport is the rental agency for you! They hooked us with a slightly lower upfront price, but the real circus started at the counter. When we refused their overpriced insurance, the staff tried to intimidate us with threats that *any* damage would cost 1000 CHF. They then assigned us a black car parked in a cramped, dark garage and expected us to photograph every panel on the spot. Because who doesn't perform darkroom vehicle inspections on vacation? Once out in actual daylight, we immediately spotted a deep, fat scratch, filmed it, and reported it via their official form within the required 6-hour window. Naturally, when we returned the car, Alamo had zero record of it and tried to charge us for it anyway. To add to the magic, the return agent pulled out a tactical torch in the dark garage and magically "discovered" a micro-dent—one so invisible it doesn't even show up in the photos on their own return document. While we successfully fought off the original scratch charge, they are still trying to bill us 370CHF for the invisible dent. The grand finale? Alamo was the ONLY place we used our credit card during the entire trip. Exactly one week later, fraudulent charges for French train tickets started popping up. Save yourself the fake damage claims, the high-pressure threats, and the stolen card details. Pay a few extra bucks and rent from literally anyone else.
• NA

  Nina Ali

  Jul 31, 2026
  1.0
  Je déconseille fortement Alamo Car Rental. L’expérience a été extrêmement décevante. Au moment de la réservation, de nombreuses informations importantes ne nous ont pas été communiquées. Le montant annoncé au départ était d’environ 650 CHF, mais nous nous sommes retrouvés avec une facture de 1 150 CHF, sans que tout soit clairement expliqué à l’avance. En plus de ce manque de transparence, les employés ont été très impolis, irrespectueux et peu professionnels. Leur attitude était désagréable du début à la fin. Ils nous ont même forcés à accepter un remboursement alors que nous souhaitions simplement poursuivre la location, ce qui est totalement incompréhensible. Je trouve leurs pratiques malhonnêtes et leur service client inacceptable. Je ne recommande absolument pas cette agence.

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