Alamo Rent A Car

Reviews

• KP

  Karen Perez

  2 days ago
  1.0
  If I could add zero stars I would. We rented a car, were told someone would meet us and go over the vehicle with us, there was a young girl who handed us the keys and pointed the car out. It's located in a very dark garage and the front end was up against the wall. I took a quick video of the outside of the car and had to step over the parking gate to get the front of the car. We got in the car and the drivers seat belt panel was dangling on the seat. We pointed it out to the employee who said it has been noted. The whole time we had the car you had to push the panel back together. We had no issues other than that. When we returned the car that's where the problem occurred. The young man went around the vehicle with an industrial light and scoured every inch of the car. He tried to tell us that the hub cap scratches were our fault but luckily the video i took showed that was not true, she he moved on to the front, got cleaner and a wipe a sprayed the grill where there were scratches and bugs and a small chip on the paint and because i didn't get a good view of that exact spot I couldn't dispute. However, the grill and hood have small scratches all over, that were there in the video I showed. They charged me $400 and called it an accident. I understand true accidents where the car collided with something, even dents and hub caps, but basic wear and tear is insane and terrible customer service. Nothing was dented, nothing was cracked and you are claiming this as an accident?? He said they go over the cars thoroughly before each rental. He was going to charge us for hub caps that were already scratched, so either you are double charging for scratches or you didn't check the car. You also allowed a car to go through with parts falling off inside the vehicle and I'm supposed to believe you checked that before hand? I think they are ripping off customers. CAUTION! If you rent from this location make sure to bring a flash light and take extensive photos of the vehicle.
• E4

  ENJOY 40

  Oct 6, 2026
  1.0
  horrible!!! 0 réponse!!! fuyez!!! J'ai réservé un véhicule pour mon séjour du 20 au 26/08/26 mois d'aout à Genève Suisse. J'ai été reçu par une personne qui m'a remis les clés et m'a dit que la voiture était à un emplacement sans état des lieux ensemble. le 26/08 j'ai rendu la voiture sans accrochage de ma part et pris l'avion en laissant la clé dans un panier à l'accueil puisqu'après avoir attendu 5 minutes il y avait personne et qu'il y avait d'autres clés. L'aprèss midi du 26/08 j'ai reçu un rapport disant qu'il y avait enfoncement hayon roue avant état arrière droite endommagée, plage arrière cassée!!! Evidemment impossible pour moi puisque j'étais rentré et qu'aucun état des lieux n'avait été fait avant et après de me défendre. Je reçois une facture en anglais avec pour seule explication dessus TIME et DISTANCE 237.81€ à payé. Est ce des frais de réparations? je ne sais rien! J'ai appelé au tel que alamo france m'a donné personne ne répond! Le 29/08 j'envoie un mail à reservations@entreprise.ch l'adresse mail et 1 mois et demi après 0 réponse. Depuis je ne comprends pas et ne sait pas ce qu'il faut faire. FUYEZ cette société ALAMO qui a un SAV pourri qui ne répond à rien et me laisse dans la peur chaque jour de ce qu'il pourrait se passer désormais pour mes comptes avec cette "facture" sans explication
• HH

  Hambone

  Oct 5, 2026
  4.0
  The agent we got at the counter was very nice and explained to us the rules when it came to driving in Switzerland. He suggested we take pictures just in case we noticed damages before we take the car. They do take a deposit if you refuse their insurance but if you're careful with the car, it's usually refunded once you drop the car off without any issues. In our case, we had a great experience, and they sent us a final invoice saying everything was in a good order and that we owed nothing. 350 CAD for 8 days was very budget and the car we got was a hybrid which helped massively with gas. One full tank for 70 Francs!!! Doesn't get any better than that.
• GD

  Gavin Davis

  Oct 3, 2026
  5.0
  Thanks to Hakim for a friendly and efficient check-in service in English. Alamo CH (+ possibly Enterprise/National as part of the same franchise) are one of the few, or possibly only, companies at GVA that currently don't charge a cross border fee to drive into France. No hard-sell on upgrades or insurance. I'm always careful to check for damage in detail and take many photos on check-out (with every company and rental!), although have not yet had any problems with unexpected damages charged on return here.
• EE

  Elizabeth

  Oct 2, 2026
  1.0
  Update 07.10: The company responded to my review. Nevertheless, yesterday I was charged CHF 530 for pre-existing damage (a scratch on the plastic trim), despite the evidence I provided. Based on other reviews, it seems to be a systematic scam. ⭐ AVOID RENTING HERE unless you're prepared to pay for damage that was already on the car. At pick-up I recorded a video showing all existing scratches. At return, the agent still had me sign a document listing "new" damage, even though she watched my video, confirmed the damage was already there, and said she would pass this on and everything would be fine. Customer service is now charging me for this damage and only partially accepted the very same video. The damage they're chasing is so minor it's barely visible even on a screenshot. I've spent days on emails over damage I didn't cause, while my deposit is held. In dozens of rentals with Sixt, Hertz and Budget, I've never had anything like this. Better to pay a bit more elsewhere. First and last time with Alamo or Enterprise. Shameful!

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