Enterprise Rent-A-Car

Reviews

• AM

  Andreia Martinez

  4 days ago
  1.0
  Horrible customer service!!very rude unwilling to help. Had reservation since 8 in the morning to get there at 430 and be told they don't have that vehicle and he refused to call another enterprise. I have rented from enterprise numerous times and have never been treated so poorly. Never going to any enterprise in or around yourba linda ever again!!!!!!
• SF

  Shari Ann Fox

  Mar 24, 2026
  5.0
  I have always had great service at this location. Victor and Liz are very helpful and are so accommodating. I will always rent ny vehicles from this location. Go here for your rentals...
• MM

  Mohsen Mohebi

  Mar 6, 2026
  1.0
  I would not recommend this location to anyone who values their time. I confirmed a car reservation over the phone and was told to come pick it up. When I arrived, they said the car was not clean and asked me to wait about 30 minutes. After waiting, they informed me that the car had been given to someone else while I was there waiting for it. I’ve never experienced anything like this before. Very disappointing service and poor reservation management.
• EK

  Eric Kuch

  Feb 11, 2026
  1.0
  Have been renting from this location for years but in the last few months have been dismayed by the lack of staff and long wait times. Wait times have been up to 45 min to check in or drop off. I hope this changes soon
• KK

  kevin

  Feb 6, 2026
  1.0
  TERRIBLE customer service. After being unable to return our rental at the Anaheim Enterprise location (due to unexpected closure), we called this location to confirm we could return the car here and that they would be able to provide transportation to a local destination. On the phone, the representative confirmed that they were open until 6 PM, and could provide the transportation service as long as we arrived before 5 PM. This was great news for us, as it was only 4:20 PM at the time. To be clear, we confirmed that we could use the transportation service. When we arrived, there was no one in the office and there was a long queue of people waiting to be serviced. We were eventually serviced by Victor at around 4:40. Returning the car was easy and efficient, which was nice. However, when we asked him about the transportation service he replied saying “Oh it’s a Friday! We can’t do that Fridays!”, insinuating that most employees clock out early on Fridays. When we told her that we confirmed with the lady on the phone, he looked confused but told us to wait on the curb while he checked with the other employees to see if someone was available to give us a ride. We waited on the curb for 15-20 minutes, before giving up and heading inside to look for Victor. There, we found him packing his things to go home for the day. When we asked him about the transportation service, he responded by saying he forgot but since we were headed in the same direction, he could take us personally. HOWEVER, on the way to his car, he started talking to another employee (maybe his boss?), then came back and told us that he couldn’t drive us due to liability concerns. While this is understandable, we had been standing on the curb waiting for nearly 45 minutes at this point. The lack of communication was consideration for your clients was nonexistent and we were very displeased with this experience. What should’ve taken max 15-20 minutes (returning a rental car) ended up taking 2 HOURS. This has been a complete waste of time and we would not recommend using this location.

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