Enterprise Rent-A-Car

Reviews

• LC

  Larry Crino

  6 days ago
  1.0
  My original encounter with the service employee when I rented the car was outstanding. She was cordial and professional and courteous and accommodating. Then the gentleman who gave me the car was also courteous and professional. The car? It wasn't clean. It was not vacuumed, not wiped down and the exterior actually had bird droppings on a couple of spots. I suppose some of that could've been overlooked, but then when I had a concern what time I was required to return the vehicle, and I called Enterprise to try to address the concern, I was on hold for a while. So I started driving toward the office, because if it was time to return the car, I wanted to avoid being charged for another day. I was on hold for the entire 30 minutes that it took me to drive from where I was all the way to the Enterprise store where I rented the car to ask them what time I needed to return it to avoid another charge. And the entire time I was on hold, I was listening to your preposterous cleanliness pledge. I have never heard a bigger crock from any business about anything. I was literally looking around the interior of the dirty, dusty car listening to this cleanliness pledge over and over for a half an hour. So, because I couldn't reach a human being in a half an hour, when I finally reached the office, I was told that it was three hours from that time. Then I drove 30 minutes back to where I was to finish what I was doing that I interrupted to call Enterprise with my concern. I'm not sure how you sustain a business with such horrendous customer service. Actually, it isn't even a form of service. It's customer neglect. Enterprise is a huge corporation that will cut costs any way it can and pretend to be more profitable. Well, like me, countless others will never, ever consider using Enterprise again, and beyond that, we will tell everyone we possibly can about why they shouldn't use Enterprise. That will cut into your profits in a way that you are too busy and too neglectful to see. That is the result of cutting costs to have a program designed around customer neglect, rather than customer service. Why don't you people work at devising a customer service scheme, rather than asking appalled and dissatisfied and neglected customers what their opinion was of the uproarious conditions under which you operate your business?
• CJ

  Crystal Johnson

  6 days ago
  1.0
  Terrible customer service, not helpful and after they have your money you are not able to get help from them. Wouldn’t even call to see if another location had a car, said they were too busy for that. Hate enterprise. Called customer service and they were not helpful either
• SB

  Sophia Bergman

  Apr 17, 2026
  1.0
  Stole my sunglasses out of car when I was inside taking care of payment. I saw one of the workers wearing them and confronted him about it and he said he never saw them. They were $200 Raybans. Talked to the manager and he said the security footage couldn’t be reviewed unless I had a court order. Real charming place. Thanks enterprise.
• SR

  Steven Raft

  Apr 14, 2026
  5.0
  Really appreciate the easiest pick up and drop-off process and best pricing in my area!
• AA

  Anthony Aaron

  Mar 26, 2026
  5.0
  Denise cathryn enrique was Great, she took her time to make sure we got the truck we needed and made everything so easy, she also made sure to get our rate correct since we were comming from dealer, we came 100 miles away and what a difference and pleasure it was to come to your location, the location where i live would get a 1 star but you guys deserve 10 stars because of her

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