Mountain View Tire & Auto Service

Reviews

• JM

  Jeff Metsker

  3 days ago
  2.0
  Was qouted a price then it changed when I dropped the car off after setting up someone to pick me up.
• SG

  Socorro Gasca

  Feb 28, 2026
  1.0
  I went and for an oil change, I also had a coupon for $30 off, the technician took my coupon and deducted it from the oil change after waiting an hour the technician comes back out and tells me I need some more services. My car is only a year and a half. I understand that I may need oil change and small things, but I did have supposedly a nail on one of my tires. I went ahead and told him yes go ahead and fix that for me please and then he continued to let me know that there was other stuff that we’re going on that needed to get done. I said no I can’t decide yet so I will let you know after my car was done. I paid my services but when I got home, he did not deduct the $30. I called them and they said that it was a mail in coupon which made no sense because the first technician deducted it right away but at the end after fixing my tire, he did not deduct $30. I just feel that they took advantage of me. I don’t think they’re very honest and I will never return.
• ZN

  Zenia Najarro

  Feb 28, 2026
  5.0
  I was able to make an appointment and get my car fixed in a timely manner
• FC

  Frank Carini

  Feb 16, 2026
  1.0
  This place is the worse and the service is terrible. Avoid this place.
• KS

  Kevin Satterfield

  Feb 5, 2026
  1.0
  1. Botched oil change Jan 22, 2026 2. Poor customer service interaction 3. Lack of accountability for faulty work 4. No reimbursement for hardship 1. This facility botched my oil change. I got my Jeep serviced for an oil change on Jan 22, 2026. I live within 10 mins of this facility. By the time go I got home, the oil pressure light was on and my engine was steaming. I parked my Jeep to check the oil level and there was no oil on the dipstick. I inspected the undercarriage and notice there was oil splattered everywhere, especially in the area of the left front wheel well. I immediately called the facility to get an explanation about what was happening. 2. I received very poor customer service when I called the facility. The first person I spoke to gave me the sense like somehow this was my fault. The tone of the employee was that this situation was a common occurrence. I explained that there was smoke coming from my engine and that there was no oil present on the dipstick. The replies I received were that it was “normal” and that maybe I should check my oil level on level ground. I then reiterated that there was oil splattered on the undercarriage. This was when the employee passed the phone to somebody else. I explained the situation again. The employee explained that the car was taken for a “test drive” around the facility prior to me picking it up and it was fine. The tone of the employee was that of someone who did not want to admit fault and with no sense of concern about the severity of the situation. The employee finally relented and told me to bring it back to the facility. 3. I had a similar situation happen to me at another oil change facility 25 years ago. I got my oil changed in preparation for a cross country trip from Texas to Maryland to report to my new duty station. My car got serviced and stalled about a half a mile away from the facility. I later found out that the engine had seized due to lack of oil pressure. The employees at the facility actually tracked me down a few minutes later by following the oil trail that was left by my car after leaving their facility. The employees were very apologetic and quickly made arrangement for me to get a hotel and contacted my insurance company. Long story short, I had to get a new engine but the oil change facility made sure I was taken care of while I waited about a week for the necessary repairs to be made. Given my past experience with botched oil changes, I contacted my insurance company to arrange for my Jeep to be towed back to the oil change facility. I had my Jeep towed because I did not want to risk further damage to my engine. This was about 4pm and I had to be at work at 5pm. At around 4:45pm I called to get an update. This was when I was told that the oil filter “got loose” and they would redo the oil change and clean up the undercarriage.. Again, no accountability and with the same tone of “stuff happens” and no sense of concern about how I had to manage without the Jeep. The facility closed at 6pm while I was still working. There was no way for me to pick it up prior to closing time. The facility would not open until 7:30am the next morning. I could not pick it up in the morning because I had to be at work by 7am. I picked up my Jeep on Jan 23, 2026 after work and right before the facility closed. I again asked about what exactly happened. I told the employee that I was told it was a loose oil filter. The employee denied this and said it was a faulty gasket. I asked if there was any damage to the engine. The employee said “it should be ok”. 4. So in total, I had to have my car towed to the facility the day prior, Uber to work and home on the evening of the incident and Uber to work and to the facility the day after. No offer of any kind of reimbursement or even checking to see how I was managing without my primary mode of transportation. I purchased tires at another facility a few days later. I asked for an engine diagnostic check to in case there was any engine damage. No damage, but there was still oil splattered on the undercarriage.

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